GECO Asia Pte Ltd

The HR Service Analyst will be responsible for supporting HR systems and processes through user acceptance testing, deployment validation, defect management, and process improvements. The role involves testing system enhancements and configurations across SAP, SuccessFactors, and ServiceNow Case Management, coordinating with technical and business teams, and ensuring that system changes are properly validated and documented before and after deployment.
Key Responsibilities
<ul>
<li>Perform activities and manage cases within assigned Support &amp; Testing areas, including User Acceptance Testing (UAT), deployment checks and impact assessments, and review and sign-off through peer checking.</li>
<li>Execute UAT in SAP, SAP SuccessFactors, and ServiceNow Case Management to validate system enhancements, configurations, and new functionalities.</li>
<li>Manage and execute critical, high-priority, and complex support and testing activities, ensuring timely and accurate completion.</li>
<li>Coordinate with DevOps, technology, and business teams to identify, track, troubleshoot, and resolve system defects and issues.</li>
<li>Conduct deployment readiness assessments and post-deployment validation checks to ensure successful system releases.</li>
<li>Perform user acceptance, controls, and process testing for changes affecting outsourced HR processes.</li>
<li>Execute test cases for system changes and enhancements initiated by client technology or change management teams, including country-specific statutory updates.</li>
<li>Validate payroll-related system changes and maintain knowledge of payroll calculations and system configurations.</li>
<li>Determine whether assigned test scenarios pass or fail, document results, and record findings in HP ALM.</li>
<li>Provide detailed documentation of failed test scenarios, including observed issues and relevant findings, to support defect investigation and resolution.</li>
<li>Test and retest assigned scenarios following system fixes or configuration changes.</li>
<li>Attend scheduled testing stand-up meetings to communicate progress, highlight risks and issues, and raise requests for support when needed.</li>
<li>Recommend additional test scenarios where necessary and update the scenario tracking documentation to improve test coverage.</li>
<li>Process workflow redelegations in SAP SuccessFactors.</li>
<li>Configure, maintain, and improve WalkMe content to support user guidance and system adoption, including ShoutOuts, SmartTips, Smart Walk-Thrus, Launchers, and Shuttles.</li>
<li>Identify opportunities to streamline testing activities, improve existing processes, and strengthen the quality and reliability of HR system changes.</li>
<li>Support system change communications and maintain relevant process and configuration knowledge to ensure accurate and consistent HR service delivery.</li>
</ul>
Qualifications and Requirements
<ul>
<li>Bachelor’s degree in Information Technology, Computer Science, Human Resources, Business Administration, or a related field.</li>
<li>Experience supporting SAP, SAP SuccessFactors, ServiceNow Case Management, or other HR systems.</li>
<li>Knowledge of User Acceptance Testing (UAT), test execution, defect management, and deployment validation processes.</li>
<li>Experience coordinating with DevOps, technical, and business teams to investigate and resolve system issues.</li>
<li>Hands-on experience configuring and maintaining WalkMe solutions, including ShoutOuts, SmartTips, Smart Walk-Thrus, Launchers, and Shuttles.</li>
<li>Strong analytical, problem-solving, and troubleshooting skills.</li>
<li>Good written and verbal communication skills, with the ability to collaborate effectively with stakeholders.</li>
<li>Strong attention to detail and the ability to document test results, defects, and process changes accurately.</li>
<li>Ability to manage multiple priorities and deliver assigned tasks in a fast-paced environment.</li>
<li>Experience in HR technology implementations, system enhancements, testing, or application support is an advantage.</li>
</ul>
Work Arrangement
<ul>
<li>Working Hours:
40 hours per week</li>
<li>Shift Schedule:
Day Shift</li>
<li>Work Setup:
Hybrid</li>
<li>Office Requirement:
Once a week</li>
</ul>

HR Service Analyst

HR Service Analyst

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