HR Services Admin- SAP HCM/Success Factors

Role & responsibilities

Deliver the end to end case management of transactions in HR Services Administration for one of the following

teams:

• Transactions and References team related to generating references letters like employment

reference, VISA reference, Tenancy reference etc. and updating SAP records for employee lifecycle events

like promotions, salary changes, bonus payments, employee benefits, etc.

• Leavers and Lifecycles team – support for employee exit related transactions like voluntary and

involuntary exits, retirements etc. and lifecycle requests like Paternity leave, Career Break leave, Military

leave, Jury service etc.

• SAP / HR system related actions or updates are completed accurately in time for deadlines and in line with

procedural guidelines.

• Deliver excellent service and ensure service level agreements are met by supporting the team in achieving KPIs

and SLAs and escalate potential non achievement to the team leader.

• Provide a customer focused experience through the timely and accurate completion of activities and queries.
• Provide high quality written advice and guidance on a range of queries.
• Record and maintain accurate activity information tracking through to timely closure.
• Operate utilising software such as ServiceNow to give the best experience for our new joiners.
• Escalate more complex queries to the Assistant Manager.
• Ensure work is completed independently with minimal supervision, in a timely manner, including data

integrity/maintenance within the case management system.

• Identify process issues/opportunities for improvement and raise with the Assistant Manager to ensure efficient

ways of working.

• Take responsibility for keeping up to date with Deloitte HR policy and process developments.
• Support other HR Services Administration teams when needed, and liaison with other Practice Support Services

teams as appropriate.

• Ensure compliance with QRS first line of defence activities and appropriate Data Protection legislation at all times

Preferred candidate profile