HR Services Executive

Objectives

• Provide accurate, timely and employee-friendly HR services across the employee cycle.
• Maintain complete HR records and accurate Workday/master data.
• Resolve routine employee requests at first point of contact where possible.
• Support self-service, knowledge documentation and paper-to-digital imrpovement.

Principal Duties

Employee Lifecycle Services

• Process onboarding, confirmation, employee changes, transfer, promotion, resignation and exit documentation.
• Prepare standard letters, maintain personnel records and ensure timely filing/digital archiving.
• Respond to employee enquiries and route non-standard cases to the correct owner.

Workday & Data

• Perform assigned Workday/master-data transactions and routine data-quality checks.
• Support data housekeeping, testing, digital forms and self-service roll-out.
• Prepare routine HR reports, trackers and service statistics.

Service Quality & Compliance

• Follow HR SOPs, approval controls, confidentiality and record-retention requirements.
• Track open actions and meet agreed service turnaround, flag repeated service issues for improvement.

Requirements

• Degree in Human Resources, Business Administration or related discipline.
• 2-4 years of relevant experience in HR services/ HR Operations.
• Knowledge in MS Teams, Sharepoint, AI Tools, Workday/HRIS exposure is preferred.
• Service-oriented, accurate and responsive with strong follow-through.
• Comfortable with digital workflows, data checks and confidential information.