HR Shared Services Representative I

DEFINITION/PRIMARY FUNCTION

The HR Shared Services Representative I, within the HR Shared Services Team, responds to employee and manager inquiries for HR related matters, provides support for employee self-service tools, and provides accurate information about policies, processes, and programs to resolve employee inquiries and matters on a timely basis, while delivering exceptional customer service. This position provides day to day administrative support to the HR Business Partners. Works closely with other internal stakeholders and outside vendor contacts.

POSITION QUALIFICATIONS (Minimum qualifications are required unless stated otherwise.)

Experience:

Two years office experience in fast-paced setting, including independent decision-making, critical thinking, high level of customer service and attention to detail, required.

Human Resources experience preferred.

Experience using an automated Human Resource Information System (HRIS) is strongly preferred.

Education and Training:

Associate degree in Business or related field or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required. Bachelor’s degree preferred.

License, Certification & Registration:

Certification in CCP, CEBS, SHRM or HRCI, Project Management or Six Sigma, preferred

Other Requirements:

Passion for delivering world-class customer service with focused attentiveness and responsiveness to customer needs

Highly self-motivated individual with ability to work independently, think pro-actively, prioritize workload and manage multiple tasks requiring rigorous and meticulous attention to detail

Acts proactively to achieve results and always strives to deliver more than is expected before being asked to.

Excellent organizational skills and initiative to improve processes

High integrity, sound judgement, and discretion regarding the handling of confidential and/or sensitive information

Excellent interpersonal skills with a high degree of tact and diplomacy to diverse audiences

Flexibility to handle changing work demands

Maintain flexibility and a positive attitude toward innovation and change

Positive and energetic team member. Possesses the drive to accomplish goals, meet deadlines and find solutions.

Strong technical skills with proficiency in Microsoft based applications including Excel, Word, Outlook, Sharepoint, PowerPoint, Visio – with a willingness to learn and master other software programs as needed

Administrative skills: Answer telephones, compile statistics, interview others, maintain filing system, maintain logs.