HR Shared Services Specialist I

Responsibilities:

• Provide guidance and answer general HR and operations questions within established service level standards.
• Be the liaison between employees and specialized departments (including but not limited to, Total Rewards, Benefits, Payroll, Risk, Employee Relations, Recruiting, HRIS).
• Route escalated calls to appropriate specialized departments within the HR Teams as necessary.
• Assist in enrollment, changes, or disenrollment of benefit plans.
• Share KCE Total Rewards program knowledge with employees and help employees make informed Total Rewards decisions.
• Document all calls and outcomes within the Department’s case management software.
• Provide status reports to Management and Department Leads within the established timeframe.
• Partner closely with team leads and managers on complex and/or multilayered cases, trend identification, and risk mitigation.
• Uphold KCE Culture and support the execution of company initiatives.
• Assist peers as necessary and provide training for incoming staff.
• Support Total Rewards and HR teams with other duties as assigned.

Qualifications

• Minimum 1-2 years of related experience in a Human Resources, Operations, or Customer Service function.
• Associates or Bachelor’s degree preferred.
• General knowledge of HR practices preferred.
• Must have proficiency with Microsoft Office Suite.
• Case management systems and/or database experience preferred.
• Must be able to work in a fast-paced, deadline driven environment. Must be able to prioritize work and manage time independently.
• Must be able to multi-task and adapt to shifting priorities. Be comfortable working in an evolving organizational structure.
• Must be able to work independently and as part of a team.
• Must have excellent interpersonal and writing skills.
• Must operate with a high degree of confidentiality and demonstrate respect and due diligence in sensitive situations. Must use exceptional judgment in case management.
• Must be able to build trust and credibility with customers.
• Must have an outstanding customer focus, organization, and attention to detail.
• Must possess a general curiosity and willingness to problem solve.

Key Competencies for Success:

• Excellent interpersonal and communication skills; is able to communicate to diverse groups of people.
• Strong problem solving abilities; can be objective and handle ambiguity well.
• Customer service oriented; establishes strong relationships with customers and gains their trust and respect.
• Process and detail oriented; uses time effectively and resourcefully.
• Good judgment and discretion; keeps confidences and admits mistakes.
• Flexible and adaptable; can shift gears comfortably.
• Empathic; genuinely cares about people and wants to help.