HR Shared Services Supervisor

Job Summary

The HR Shared Services Supervisor will lead and oversee the delivery of comprehensive HR services supporting Sales and Marketing operations across office sites in Mandaluyong, Cebu, and Davao.

The role is responsible for supervising the HR Shared Services team and ensuring the effective implementation of recruitment, training and development, employee engagement, employee relations, timekeeping, benefits administration, HRIS management, employee information management, and HR-initiated events.

The position will work closely with business leaders and HR stakeholders to align HR programs with operational requirements, ensure compliance with company policies and labor regulations, and promote a positive and productive work environment.

Key Responsibilities

HR Operations and Team Leadership

• Lead and supervise the HR Shared Services team supporting Sales and Marketing operations.
• Manage workload distribution, task delegation, service delivery, and staff performance.
• Ensure that HR processes, deliverables, and service-level requirements are completed accurately and on time.
• Coach and develop team members to strengthen their HR competencies and overall performance.
• Coordinate with HR management and department leaders on HR programs, operational concerns, and escalated matters.

Recruitment and Talent Acquisition

• Monitor manpower requests, recruitment status reports, candidate pipelines, and hiring progress.
• Responsible for hiring key personnel, such as Supervisors and Managers.
• Review job offers, compensation packages, benefits entitlements, employment contracts, and supporting documents.
• Ensure that compensation packages are aligned with approved salary structures, budgets, and internal equity.
• Address escalated recruitment concerns, including compensation clarifications, incomplete requirements, and contract discrepancies.

Training and Development

• Oversee training needs identification, program scheduling, attendance monitoring, evaluation, and documentation.
• Review the Training Needs Analysis and ensure alignment with Sales and Marketing operational requirements.
• Monitor the completion of onboarding, mandatory, local, and overseas training programs.
• Review training agreements, travel allowances, contracts, and related documentation for special training programs.

Employee Engagement and Events

• Supervise employee engagement initiatives, focus group discussions, team-building activities, and other employee feedback programs.
• Consolidate employee feedback and coordinate appropriate follow-through actions.
• Oversee major company events for Sales and Marketing employees, including event concepts, budgets, logistics, vendor coordination, and implementation.
• Ensure that employee activities are inclusive, well coordinated, and aligned with organizational objectives.

Employee Relations

• Handle complex or high-risk employee relations cases involving supervisors and managers.
• Lead administrative hearings and ensure proper documentation and observance of due process.
• Review incident reports, Notices to Explain, investigation documents, and disciplinary recommendations.
• Ensure that employee relations interventions are fair, consistent, properly documented, and compliant with labor requirements.

Timekeeping, Benefits, and HRIS

• Review and validate management timekeeping reports, service allowances, and applicable incentive computations.
• Coordinate payroll adjustments, benefits postings, and compensation-related concerns with the concerned HR teams.
• Ensure the accuracy and timely processing of timekeeping, HRIS, benefits, and employee information transactions.
• Maintain compliance with company policies, audit standards, and Department of Labor and Employment requirements.

Compliance, Reporting, and Budget Management

• Review monthly, quarterly, and annual HR reports.
• Monitor HR KPIs and provide data analysis to support management decisions.
• Ensure that HR records and supporting documents are complete and audit-ready.
• Prepare annual HR expense and manpower budgets, including headcount and overtime forecasts.
• Develop HR investment forecasts, monitor budget utilization, and prepare variance analyses.

Qualifications

• Bachelor’s degree in Human Resource Management, Psychology, Human Resource Management, Business Administration, or a related field.

• At least 6 to 8 years of HR experience, including a minimum of 2 years in a supervisory role.

• Strong experience in multiple HR functions, including:

  • Recruitment and talent acquisition
  • Training and development
  • Employee relations and discipline
  • Employee engagement
  • Timekeeping and benefits administration
  • HRIS and employee information management

• Strong working knowledge of Philippine labor laws, HR compliance requirements, and due process.

• Proficient in Microsoft Office applications and HR information systems.

• Strong leadership, communication, stakeholder management, analytical, and problem-solving skills.

• Demonstrates a high level of professionalism, confidentiality, and data privacy awareness.

• Successful candidate will be assigned in Mandaluyong Sales & Marketing Office.

Be Part of Our Team

If you are an experienced HR professional with strong leadership capabilities and a passion for delivering responsive, compliant, and employee-focused HR services, we invite you to apply for the position of HR Shared Services Supervisor at Yamaha Motor Philippines, Inc.