HR Specialist / HR Manager

We are looking for an experienced and highly capable HR professional to join our team in Dagupan.

This is an important role for someone who understands that effective HR is about more than policies and paperwork. We're looking for a confident HR professional who can build trust with employees, partner closely with leadership and operations, handle sensitive employee matters with sound judgment, and ensure HR practices are consistent, fair, and compliant.

The ideal candidate will bring strong hands-on HR experience, excellent communication skills, and the confidence to manage complex situations independently. Experience in a BPO, contact center, shared services, or fast-paced operational environment is highly valued.

This is an opportunity for an experienced HR professional to take ownership of the employee experience and make a meaningful impact within a growing organization.

What You'll Do

• Manage day-to-day HR activities across the employee lifecycle, from onboarding through separation.
• Partner with managers and leadership on employee relations, performance management, attendance, conduct, and workplace concerns.
• Handle sensitive employee issues professionally, objectively, and confidentially.
• Guide managers and employees on HR policies, procedures, and appropriate workplace practices.
• Support disciplinary and corrective action processes, ensuring documentation and procedures are handled appropriately.
• Help ensure compliance with applicable Philippine labor laws and employment regulations.
• Oversee and maintain accurate employee records and HR documentation.
• Support recruitment, onboarding, employee engagement, and retention initiatives.
• Identify recurring employee or operational issues and recommend practical HR solutions.
• Work closely with leadership and operations to address people-related challenges and improve workplace effectiveness.
• Assist with HR reporting, audits, policies, and process improvements.
• Maintain a professional, approachable, and solutions-oriented HR presence within the organization.
• Handle confidential information with the highest level of discretion and integrity.

Hiring Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

Our hiring process includes:

• Resume Review
• Prescreen Questionnaire
• One-Way Video Interview
• Live Interview

Requirements:

What We're Looking For

• 5+ years of progressive HR experience, with strong hands-on experience across multiple HR functions.
• Solid knowledge of Philippine labor laws and HR compliance requirements.
• Strong experience in employee relations, performance management, disciplinary processes, and conflict resolution.
• Experience supporting managers and leadership with people-related decisions.
• Strong understanding of HR policies, procedures, documentation, and best practices.
• Excellent verbal and written communication skills.
• Strong judgment, discretion, and problem-solving ability.
• Ability to manage sensitive or difficult situations calmly and professionally.
• Strong organizational skills and attention to detail.
• Ability to work independently while also collaborating effectively with leadership and operational teams.
• Proficiency with Microsoft Office and HR systems/tools.
• Willingness and ability to work on-site in Dagupan.
• Relevant HR certification or professional qualification.

Strongly Preferred

• BPO, contact center, shared services, or other high-volume operational HR experience.
• Experience supporting a workforce with multiple shifts or changing operational requirements.
• Experience working directly with senior leadership and operational managers.
• Experience with HRIS, payroll coordination, HR reporting, and employee data management.