HR SS Associate III

Overview

The HR Shared Services Associate is a key member of the HR Operations team, responsible for delivering centralized support across the full spectrum of the employee lifecycle—from pre-employment and onboarding to ongoing HR administration and offboarding. This role ensures the accuracy and integrity of employee data, supports compliance and audit readiness, and provides timely, high-quality service to internal stakeholders and external partners. The ideal candidate is detail-oriented, process-driven, and thrives in a collaborative, fast-paced environment.

Responsibilities

Employee Support & Inquiry Resolution

• Serve as the first point of contact for employee HR-related inquiries via phone, email, or ticketing systems.

• Provide accurate and timely information on HR policies, procedures, benefits, and payroll.

• Escalate complex issues to appropriate HR specialists or departments when necessary.

HRIS and Data Management

• Maintain and update employee records in the Human Resources Information System (HRIS).

• Ensure data integrity by performing regular audits and correcting discrepancies.

• Generate standard and ad hoc reports for HR metrics and compliance tracking.

Onboarding & Offboarding

• Coordinate pre-employment processes including background checks, document collection, and system setup.

• Facilitate new hire orientation and ensure a smooth onboarding experience.

• Process terminations, conduct exit interviews, and manage offboarding documentation.

Benefits Administration

• Assist employees with benefits enrollment, changes, and questions.

• Coordinate with benefits providers and internal teams to resolve issues.

• Support annual open enrollment processes and related communications.

HR Process Support

• Assist in the administration of performance reviews, compensation changes, and employee recognition programs.

• Support HR projects such as policy updates, system implementations, and process improvements.

• Maintain standard operating procedures (SOPs) and documentation for HR processes.

Compliance & Documentation

• Ensure compliance with federal, state, and local employment laws and regulations.

• Maintain accurate and confidential employee files in accordance with company policies and legal requirements.

• Assist with audits and reporting for internal and external stakeholders.

Collaboration & Communication

• Work closely with Payroll, Talent Acquisition, Learning & Development, and other HR teams to ensure seamless service delivery.

• Participate in team meetings and contribute to continuous improvement initiatives.

• Communicate effectively with employees at all levels of the organization.

Expanded Scope

• Lead initiatives for HR process improvements and system implementations.

• Serve as a subject matter expert (SME) for key HR systems and processes.

• Support compliance audits and complex reporting needs.

• Act as a liaison between Shared Services and other HR functions.

• Drive continuous improvement and participate in strategic HR projects. Metrics for Success

• Leadership in cross-functional projects.

• Measurable improvements in process efficiency or service delivery.

• High-quality audit outcomes and data integrity.

• Recognition as a go-to expert within the team.

Qualifications

Required:

• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.

• 5+ years of experience in HR operations, shared services, or onboarding support.

KNOWLEDGE/SKILLS/ABILITIES

Required:

• Strong attention to detail and organizational skills.

• Excellent communication and coordination abilities.

• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).

• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.

• Proven experience in administration, operations, or recruitment support

• Ability to collaborate with other HR functions (e.g., Payroll, Benefits, Talent Acquisition, HRBP) for resolution