HR Supervisor

Job Duties and Responsibilities

Key Responsibilities

1.     HR Team Management

• Supervise and guide a team of 3 HR Executives.
• Allocate tasks, monitor work progress and ensure timely completion.
• Review the accuracy and quality of HR work.
• Oversee HR operations for approximately 100 store employees.

2.     Payroll Management

• Prepare and manage the monthly payroll for all store employees.
• Collect and verify attendance, overtime, commissions, allowances, deductions, unpaid leave and other payroll-related information.
• Ensure payroll calculations and employee information are accurate and complete.
• Prepare payroll reports and supporting documents within the required timeline.
• Work closely with the Payroll Manager on payroll processing, verification and reconciliation.
• Investigate and resolve payroll discrepancies or employee payroll enquiries.
• Ensure payroll-related records and documentation are properly maintained.

3.     Recruitment & Manpower Planning

• Manage recruitment for retail store positions, including job posting, candidate screening, interviews, selection and onboarding.
• Lead manpower recruitment for new store openings, ensuring all required positions are filled according to the opening timeline.
• Work closely with Area Managers to understand manpower requirements and hiring priorities for existing and new stores.
• Develop and monitor recruitment plans and hiring timelines for new store openings.
• Monitor store manpower requirements and recruitment progress.
• Maintain a sufficient candidate pipeline to support ongoing store operations and new store expansion.
• Oversee employee onboarding, confirmation, transfer, promotion and resignation processes.
• Monitor recruitment effectiveness and recommend improvements to reduce hiring lead time and manpower gaps.

4.     Employee Relations & HR Operations

• Handle employee enquiries, grievances and workplace issues.
• Work closely with Area Managers to resolve employee-related matters.
• Support disciplinary cases, investigations and employee counselling when required.
• Ensure HR practices are aligned with company policies and Malaysian employment regulations.
• Identify potential HR risks and escalate sensitive matters to Management.

5.     HR Reporting & Coordination

• Prepare regular reports on store headcount, recruitment, turnover, absenteeism and payroll.
• Maintain effective communication with Area Managers and Payroll Manager.
• Provide HR advice and practical solutions to support retail operations.
• Ensure timely follow-up and closure of HR and payroll matters.

Requirements：

• Diploma/Degree in Human Resources, Business Administration or related field.
• Minimum 3–5 years of HR experience, with supervisory or team-leading experience.
• Experience in retail or multi-outlet operations is preferred.
• Hands-on experience in monthly payroll processing is required.
• Good knowledge of Malaysian employment practices and statutory requirements.
• Strong employee relations, communication and problem-solving skills.
• Good attention to detail, especially in payroll and employee records.
• Able to manage multiple priorities and meet deadlines.
• Proficient in Microsoft Office and HR/payroll systems.
• High integrity and confidentiality.

Key Competencies

• Payroll Management
• Retail HR Operations
• Team Leadership
• Employee Relations
• Stakeholder Management
• HR Compliance & Risk Management
• Problem Solving & HR Judgement