HR Supervisor

About the role

The Employee Acquisition and Relations Supervisor is responsible for leading the company's talent acquisition and employee relations functions to ensure the organization attracts, hires, develops, and retains qualified employees while fostering a positive, productive, and compliant work environment. This role oversees recruitment activities, employee engagement initiatives, performance management support, conflict resolution, disciplinary processes, and compliance with labor laws and company policies. The supervisor collaborates with department heads to meet workforce requirements and strengthen employee satisfaction and organizational culture.

Key responsibilities

• Develop and implement recruitment strategies to attract qualified candidates for various BPO operations and support functions.
• Supervise the end-to-end recruitment process, including job posting, sourcing, screening, interviewing, assessments, reference checks, and job offers.
• Coordinate with hiring managers to understand staffing requirements and workforce planning.
• Monitor recruitment metrics such as time-to-fill, cost-per-hire, hiring quality, and candidate experience.
• Build and maintain relationships with universities, job portals, recruitment agencies, and community partners.
• Manage employer branding initiatives to enhance the company's reputation as an employer of choice.
• Foster a positive work environment by promoting employee engagement and open communication.
• Address employee concerns, grievances, and workplace conflicts in a timely, fair, and confidential manner.
• Conduct investigations involving disciplinary issues, policy violations, and workplace complaints.
• Supervise and mentor Recruitment Specialists, HR Coordinators, and Employee Relations staff.

About you

• Bachelor's degree in Human Resource Management, Psychology, Business Administration, Legal Management, or a related field.
• Minimum of 3–5 years of progressive HR experience, including recruitment and employee relations.
• At least 1–2 years of supervisory or team leadership experience, preferably in a BPO or shared services environment.
• Strong knowledge of Philippine Labor Code, due process and employee discipline, administrative investigations, and employee relations best practices.
• Experience handling employee investigations, disciplinary actions, and conflict resolution.
• Proficiency in Human Resource Information Systems (HRIS), Applicant Tracking Systems (ATS), and Microsoft Office applications.
• Excellent communication, interpersonal, negotiation, and organizational skills.
• Strong analytical and problem-solving abilities.
• Ability to maintain confidentiality and exercise sound judgment in handling sensitive matters.