HR (Training and Development Specialist)

Job Description: HR – Training & Development Specialist

Company: Sony Pictures’ Columbia Pictures Aquaverse Movie Theme Park
Location: Chonburi, Thailand
Map: https://columbiapicturesaquaverse.com/contact-us

Position Overview

The HR – Training & Development Specialist is responsible for planning, developing, coordinating, delivering, and evaluating employee training and development programs across the organization.

The role focuses on ensuring that employees have the knowledge, skills, competencies, and understanding required to perform their duties effectively, safely, and in accordance with company standards.

The position will work closely with department heads, managers, internal trainers, and external training providers to identify training needs, develop appropriate learning solutions, manage employee onboarding, maintain training records, and continuously improve the effectiveness of the Company’s learning and development programs.

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Key Responsibilities

1. Training Needs Assessment & Planning

• Identify training and development needs through discussions with department heads and managers, performance evaluations, job analysis, competency assessments, and operational requirements.
• Conduct skills gap and competency gap analyses to identify employee development needs.
• Prepare and maintain the Annual Training Plan, Training Calendar, Training Matrix, and Department Training Plans.
• Ensure training activities are aligned with organizational objectives, departmental requirements, and employee development needs.
• Coordinate mandatory and job-specific training requirements across departments.

2. Training Program Design & Development

• Design, develop, review, and update training programs, course materials, presentations, manuals, assessments, and other learning resources.

• Develop training solutions suitable for different employee groups and job functions.

• Apply appropriate training methods, including:

  • Classroom training
  • Workshops
  • On-the-job training
  • Coaching
  • E-learning
  • Group activities
  • Practical demonstrations

• Incorporate adult learning principles and effective instructional design techniques into training programs.

3. Training Delivery & Facilitation

• Conduct and facilitate internal training programs for employees at various levels and across different departments.
• Deliver employee orientation and general company training programs.
• Coordinate with internal trainers, department heads, subject matter experts, and external training providers.
• Ensure training sessions are engaging, practical, interactive, and appropriate for the target audience.
• Support departments in developing qualified internal trainers where required.

4. Employee Onboarding & Orientation

• Develop, coordinate, and continuously improve the Company’s onboarding and orientation programs.

• Conduct orientation programs for newly hired employees.

• Ensure new employees receive appropriate information and training regarding:

  • Company policies and procedures
  • Rules and regulations
  • Company culture and values
  • Workplace safety
  • Employee responsibilities
  • Service standards
  • Job-specific requirements

• Coordinate with department heads to ensure successful integration of new employees into their respective teams.

5. Training Evaluation & Effectiveness

• Monitor and evaluate training effectiveness using appropriate evaluation methods.
• Conduct pre-training and post-training assessments where applicable.
• Collect and analyze participant feedback.
• Measure employee learning progress and training effectiveness against established objectives and KPIs.
• Prepare training reports and recommend improvements based on evaluation results.
• Follow up with department managers to assess whether employees are applying acquired knowledge and skills in the workplace.

6. Training Records & Administration

• Maintain accurate and up-to-date training records for all employees.
• Maintain employee training history, certificates, attendance records, evaluation results, and competency records.
• Monitor certificate expiration dates and arrange refresher or renewal training where required.
• Maintain the Company’s Training Matrix and ensure mandatory training requirements remain current.
• Prepare periodic reports on training activities, attendance, completion rates, effectiveness, and development progress.

7. Compliance & Department of Skill Development Coordination

• Ensure training activities comply with applicable laws, regulations, and Company requirements.
• Coordinate training documentation and submissions related to the Department of Skill Development (DSD) where applicable.
• Support the preparation and submission of training plans, training records, supporting documentation, and other required information.
• Coordinate mandatory training programs such as occupational health and safety, emergency response, first aid, fire safety, and other legally required training.
• Maintain appropriate documentation for internal and external audits.

8. Continuous Learning & Development

• Stay updated on new training methodologies, learning technologies, training tools, and HR development trends.
• Recommend improvements to existing training programs and learning processes.
• Promote a culture of continuous learning, employee development, and knowledge sharing within the organization.
• Support competency development, career development, leadership development, and succession planning initiatives.

9. Cross-Functional Collaboration

• Work closely with department heads, managers, HR team members, and senior management to ensure training programs support operational and business objectives.
• Support departmental training requirements across various functions, including Operations, Guest Services, Safety, Maintenance, F&B, Entertainment, Security, and other departments.
• Provide guidance and support to managers regarding employee training and development needs.

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Qualifications

Education

• Bachelor’s degree in Human Resources, Organizational Development, Education, Business Administration, or a related field is preferred.
• Candidates with a High Vocational Certificate (ปวส.) or equivalent qualification may also be considered where they possess strong and directly relevant Training & Development experience.

Experience

• Minimum 3–5 years of relevant experience in Training & Development, Learning & Development, Employee Development, or a related HR training function.
• Proven experience in planning, coordinating, developing, and delivering employee training programs.
• Experience in hospitality, theme parks, entertainment, service industries, manufacturing, or organizations with diverse operational departments will be an advantage.

Trainer Certification – Required

• Must possess a recognized Train-the-Trainer Certificate, Professional Trainer Certificate, Trainer Certification, or equivalent qualification demonstrating competency in training delivery and facilitation.
• Additional professional training or Learning & Development certifications will be an advantage.

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Required Skills & Competencies

• Strong training delivery, facilitation, and presentation skills.
• Strong verbal and written communication skills.
• Ability to communicate effectively with employees at different organizational levels.
• Good knowledge of Training Needs Analysis (TNA), Training Matrix, competency development, and training evaluation.
• Ability to design training materials, presentations, assessments, and learning activities.
• Good understanding of adult learning principles and instructional design.
• Strong organizational, planning, and time-management skills.
• Ability to coordinate multiple training programs simultaneously.
• Strong interpersonal skills and ability to work effectively with cross-functional teams.
• Good analytical and problem-solving skills.
• Proficiency in Microsoft Office, particularly PowerPoint, Excel, and Word.
• Experience with Learning Management Systems (LMS), e-learning platforms, or digital training tools will be an advantage.
• Ability to maintain accurate training records and prepare management reports.
• Good command of English will be an advantage.

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Preferred Qualifications

• Experience coordinating training requirements with the Department of Skill Development (DSD).
• Experience preparing Annual Training Plans, Training Matrices, competency assessments, and training effectiveness reports.
• Experience conducting employee orientation and onboarding programs.
• Experience developing internal trainers or conducting Train-the-Trainer programs.
• Knowledge of training analytics and KPI reporting.
• Experience supporting leadership development, succession planning, or competency development programs.
• Additional certifications in Training & Development, Human Resources, Occupational Safety, First Aid, Fire Safety, or other relevant professional areas will be an advantage.