HR/Admin Assistant

A. HUMAN RESOURCES SUPPORT

• Assist in the day-to-day implementation of HR policies, procedures, and programs.
• Maintain and update employee 201 files, personnel records, attendance records, leave records, and other HR documentation.
• Monitor daily attendance, tardiness, absences, undertime, overtime, and schedule changes.
• Assist in preparing attendance and payroll-related reports for review by the HR & Admin Manager.
• Assist in recruitment activities, including:
• Posting job vacancies
• Screening applicants
• Scheduling interviews
• Coordinating examinations and assessments
• Preparing pre-employment requirements
• Coordinating onboarding
• Assist in the preparation and release of employment-related documents, notices, memoranda, and HR forms.
• Monitor submission and completeness of employee requirements and government-mandated documents.
• Assist employees with routine HR concerns and escalate sensitive or complex concerns to the HR & Admin Manager.
• Assist in employee engagement activities, company events, meetings, orientations, and training programs.
• Maintain confidentiality of employee and company information.

B. ADMINISTRATIVE SUPPORT

• Provide general administrative support to the warehouse and office operations.
• Prepare, organize, file, and maintain company documents, records, permits, contracts, and administrative files.
• Assist in monitoring office and warehouse supplies, equipment, and other administrative requirements.
• Coordinate with suppliers, contractors, service providers, and other third-party partners.
• Assist in processing purchase requests, quotations, invoices, receipts, and other administrative documents.
• Assist in coordinating warehouse maintenance, sanitation, pest control, utilities, security, and other facility-related concerns.
• Maintain organized records of administrative transactions and operational documents.
• Assist management in preparing reports, presentations, trackers, and other documents as needed.
• Perform other administrative tasks that may be assigned by Management.

C. CUSTOMER SERVICE / CLIENT SUPPORT

• Act as one of the communication points for clients and customers regarding fulfillment and warehouse-related concerns.
• Respond promptly and professionally to customer/client inquiries through designated communication channels.
• Coordinate with warehouse and operations teams regarding:
• Order status
• Inventory concerns
• Fulfillment issues
• Shipment status
• Missing or incorrect items
• Damaged items
• Returns and cancellations
• Delivery concerns
• Monitor and document client concerns and ensure proper endorsement to the concerned department.
• Follow up on pending concerns and provide timely updates to clients/customers.
• Assist in preparing customer service reports, issue logs, and monitoring trackers.
• Escalate urgent or recurring operational issues to the Operations Manager, HR & Admin Manager, or Management.
• Maintain professional and courteous communication with clients, customers, riders, couriers, suppliers, and other external parties.
• Help maintain good client relationships by ensuring concerns are properly acknowledged, coordinated, and resolved.
• Assist in monitoring client-specific requirements and service instructions to ensure compliance by the operations team.

Pay: Php14,000.00 - Php26,408.36 per month

Benefits:

• Employee discount
• Opportunities for promotion
• Promotion to permanent employee

Ability to commute/relocate:

• Cebu City, Cebu: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• HR/Admin: 1 year (Preferred)

Willingness to travel:

• 50% (Preferred)

Work Location: In person