HRBP Associate Director

People Success Partner (HRBP) Associate Director (AD)
We seek a strategic, results-oriented HR leader to join Zinnovas vibrant operations as an Associate Director, People Success Partner. This influential role oversees the full spectrum of HR strategy and execution for our 1000+ strong business process operations center. The successful candidate will independently drive impactful people initiatives that accelerate talent development, foster an outstanding culture, and position the center for continuous growth and operational excellence.
Responsibilities
Strategic HR Leadership

• Lead the integration of HR strategies with business operations to optimize talent management, enhance operational efficiency, and proactively scale for growth.
• Serve as a trusted advisor to senior leaders, aligning talent strategy with business objectives.

People Experience and Culture

• Continuously monitor employee sentiment using innovative methods (pulse surveys, HealthCheck, exit interviews), proactively addressing areas of improvement.
• Design and implement powerful employee engagement initiatives that reinforce a collaborative and high-performance culture.
• Provide strategic counsel to leadership on engagement best practices, recognition frameworks, and culture reinforcement activities.

Talent Optimization & Analytics

• Leverage advanced HR analytics to inform workforce planning and talent management decisions, driving strategic outcomes such as reduced attrition, improved employee productivity, and increased employee satisfaction.
• Develop and communicate insightful HR metrics dashboards that inform executive decisions and enhance operational performance.

Performance Excellence & Learning Development

• Partner closely with leadership to implement high-impact performance management systems, fostering a culture of continuous feedback and professional growth.
• Champion comprehensive talent assessments and targeted learning interventions to address skill gaps and elevate performance across the center.

Compensation & Benefits Strategy

• Support strategic compensation reviews, utilizing external benchmarks and internal analytics to ensure competitive pay structures that attract and retain top talent.
• Lead initiatives that link rewards clearly to performance and organizational impact.

Employee Relations & Compliance

• Expertly handle complex employee relations issues with discretion and effectiveness, safeguarding the culture and integrity of the organization.
• Maintain a deep understanding of HR compliance requirements, proactively ensuring organizational adherence and risk management.

Candidate Profile

• Strategic Influence: Demonstrated success influencing senior stakeholders and driving strategic HR initiatives in large, complex organizations.
• Operational Excellence: Proven track record managing HR in dynamic, high-volume service delivery centers, balancing strategic initiatives with operational demands.
• Analytical Excellence: Exceptional ability to translate complex HR data into actionable insights for decision-making.
• Culture Catalyst: Passionate advocate for employee engagement and culture, experienced in implementing creative programs that reinforce organizational values and high performance.
• Change Leadership: Experienced change management professional adept at guiding organizations through transformation, growth, and evolving business environments.