HRBP

HR & Operations Business Partner

Reporting To: Operation Head

Key Responsibilities

Employee Engagement & HR Operations

• Build and maintain healthy relationships with all employees through regular interactions.
• Visit the office at least twice a week (or as required) to meet employees and strengthen engagement.
• Address employee queries and coordinate with the concerned departments for timely resolution.
• Conduct regular employee connect sessions and ensure a positive work environment.
• Meet newly joined employees and periodically interact with existing employees.
• Lead employee engagement initiatives, celebrations, and internal cultural activities with support from the team.
• Plan and coordinate events such as Fun Fridays, festive celebrations, employee gifting, greetings, and other engagement programs.

Attendance & Employee Records

• Ensure employees update their attendance before the monthly payroll cut-off.
• Follow up with employees for pending attendance, documents, and other HR requirements.
• Maintain employee records, HR documentation, and internal employee database.
• Monitor timelines for HR activities and ensure all tasks are completed on schedule.

Recruitment, Onboarding & Employee Lifecycle

• Coordinate and complete onboarding formalities for new employees.
• Prepare and issue Offer Letters and other employment-related documents.
• Prepare salary breakups and maintain compensation records.
• Initiate and coordinate employee appraisal processes.
• Support employees throughout their employment lifecycle.

Payroll & Accounts Coordination

• Coordinate closely with the Accounts team regarding payroll processing.
• Verify payroll before salary release to ensure accuracy.
• Share monthly payslips with employees.
• Coordinate reimbursement processing wherever applicable.
• Manage employee group insurance and related documentation.
• Conduct short daily coordination meetings (approximately 1520 minutes) with the Accounts team to review ongoing work and priorities.

Client Coordination & Finance Support

• Serve as the primary HR point of contact for client finance and HR-related communications.
• Monitor client emails and respond or coordinate timely resolutions.
• Follow up with clients regarding invoices, payment approvals, and pending finance-related queries.
• Coordinate with the Accounts team to provide all information required for invoicing, payroll, and client documentation.
• Ensure client queries are resolved within committed timelines.
• Escalate critical issues to the CFO whenever required.

Administration & Coordination

• Maintain regular coordination with internal stakeholders and management.
• Visit the office whenever business requirements demand.
• Meet company leaders, shareholders, and senior management during office visits whenever required.
• Ensure assigned tasks are completed within deadlines while maintaining high quality and professionalism.

Employer Branding & Additional Responsibilities

• Support the company's employer branding initiatives.
• Occasionally manage or coordinate social media activities, including LinkedIn updates and employee branding initiatives.
• Assist in any additional HR, administration, or operational responsibilities assigned by the CFO.

Skills & Competencies

• Excellent verbal and written communication skills.
• Strong interpersonal and relationship management abilities.
• Good follow-up and coordination skills.
• Strong organizational and time management skills.
• Ability to manage multiple tasks simultaneously.
• High level of accountability and ownership.
• Problem-solving mindset with attention to detail.
• Professional approach while dealing with employees and clients.
• Proficiency in Microsoft Excel, Word, Outlook, and HR documentation.

Preferred Qualifications

• Bachelor's or Master's degree in Human Resources, Business Administration, or a related field.
• 5–10 years of experience in Human Resources, Employee Relations, HR Operations, or a similar role.
• Experience in staffing, recruitment, payroll coordination, or client servicing will be an added advantage.

Key Performance Indicators (KPIs)

• Employee engagement and satisfaction.
• Timely resolution of employee and client queries.
• Accuracy of payroll verification.
• Timely completion of onboarding and appraisal processes.
• Timely attendance compliance.
• Invoice follow-up and coordination effectiveness.
• Timely execution of employee engagement activities.
• Compliance with assigned timelines and reporting requirements.