HRBP - Outsourcing

HR & OUTSOURCING OFFICER

Location: Accra, Ghana
Employment Type: Full-time

About the Role

The successful candidate will coordinate outsourced workforce operations, provide HR and recruitment support, manage client documentation, and oversee administrative activities to ensure efficient service delivery. The role requires strong organisational skills, attention to detail, and the ability to manage employee and client-related matters professionally.

Key Responsibilities

1. Outsourcing and Workforce Management

• Coordinate the deployment, onboarding, and documentation of outsourced employees assigned to client organisations.
• Maintain accurate employee records, contracts, attendance registers, leave records, and other employment documentation.
• Monitor outsourced employees' attendance, punctuality, conduct, and compliance with client workplace requirements.
• Serve as a point of contact between outsourced employees, client representatives, and Kennedia Consulting.
• Support the resolution of employee queries, workplace concerns, and routine employee relations matters.
• Coordinate payroll inputs, timesheets, overtime records, and other relevant employee information for payroll processing.
• Track contract renewals, employee placements, deployment changes, and other workforce requirements.
• Conduct periodic check-ins with client representatives and deployed employees to monitor service quality and address concerns.
• Support recruitment, screening, interviews, reference checks, and placement of candidates for client assignments.
• Ensure that outsourcing activities comply with applicable Ghanaian labour laws, employment requirements, and contractual obligations.

2. Human Resources Administration

• Prepare employment letters, contracts, onboarding documents, staff memos, and other HR correspondence.
• Maintain organised and confidential physical and electronic personnel files.
• Support leave administration, employee attendance tracking, performance documentation, and disciplinary processes.
• Maintain updated HR databases and prepare periodic workforce reports.
• Coordinate staff orientation, training schedules, and employee engagement activities where required.
• Escalate complex employee relations, compliance, and disciplinary matters to the appropriate management team.

3. Administrative and Office Operations

• Coordinate the day-to-day administrative activities of the Ghana branch.
• Manage office correspondence, documentation, filing, and recordkeeping.
• Maintain office supplies, equipment records, and administrative inventories.
• Coordinate meetings, appointments, travel arrangements, and other operational logistics.
• Support the preparation of invoices, service documentation, expense records, and administrative reports.
• Maintain an organised filing system for client agreements, employee documentation, invoices, and other business records.
• Liaise with vendors, service providers, clients, and other stakeholders as required.
• Support general office coordination and ensure that administrative requests are handled promptly.

4. Client Service and Reporting

• Maintain professional relationships with client representatives and outsourced employees.
• Respond to routine client enquiries and coordinate the timely resolution of service-related issues.
• Track client staffing requirements, employee deployment status, contract expiry dates, and outstanding documentation.
• Prepare periodic reports on workforce deployment, attendance, staffing updates, employee issues, and administrative activities.
• Support client meetings, service reviews, and the implementation of agreed operational actions.
• Identify opportunities to improve workforce coordination, administrative processes, and client service delivery.

Qualifications and Requirements

• Bachelor's degree or HND in Human Resource Management, Business Administration, Public Administration, or a related discipline.
• At least 2–4 years of relevant experience in HR administration, outsourcing, recruitment, office administration, or workforce coordination.
• Experience in an HR consulting, recruitment, staffing, facilities management, or outsourcing company is an advantage.
• Working knowledge of employment documentation, employee records management, payroll inputs, and HR administration.
• Familiarity with Ghanaian labour regulations and employment practices.
• Proficiency in Microsoft Word, Excel, PowerPoint, email, and digital recordkeeping tools.
• Strong organisational, communication, interpersonal, and problem-solving skills.
• Ability to handle confidential employee and client information responsibly.
• Good time management, attention to detail, and the ability to manage multiple responsibilities.
• Ability to work independently and coordinate effectively with clients, employees, and management.

Key Competencies

• Outsourced workforce coordination
• HR and employee records administration
• Recruitment and onboarding support
• Client relationship management
• Office administration and operational coordination
• Payroll documentation and attendance tracking
• Reporting and documentation
• Confidentiality and compliance

Application Process

Interested and qualified candidates should submit their CVs to [email protected]

Work Location: In person