HRIS Analyst I (Production Support)

Roles & Responsibilities .

The HRIS Production Support Analyst 2 is responsible for supporting and maintaining the Global HR (GHR) and Lawson Human Resources Management System (HRMS). This role includes supporting various end users, troubleshooting complex system issues, provisioning, and maintaining security access, and performing miscellaneous configuration changes.

This position is part of the larger HRIS team and is expected to operate within a rapidly changing work environment in accordance with the companys mission and values, under the supervision of a Manager, HRIS.

Responsibilities:

Production Support:

• Deliver Tier-three HRIS production support to end users/customers for assigned systems (i.e. GHR/Lawson HRMS, PeopleFluent, HR CMS/Portal, etc.), resolving issues and/or working with key partners to achieve resolution
• Troubleshoot reported functional system issues within SLA
• Provision and maintain security access
• Maintain data integrity
• Complete daily/weekly/monthly/quarterly tasks, error reports, audits, etc. within SLA
• Assist with system configuration, maintenance, and setup
• Assist with development and maintenance of HRIS process documentation
• Identify system usage patterns and potential process improvement opportunities
• Provide solutions for escalated and high-priority issues

Additional Responsibilities:

• Interact and effectively communicate with IT, and the support teams for our software vendors, while troubleshooting functional system issues
• Maintain working knowledge of other HRIS applications
• Assist with development and maintenance of HRIS process documentation, as assigned

Education & Experience:

• Bachelor's degree
• 4+ years of prior HRIS experience
• Experience preparing performance reports, business review materials, or dashboards for operational or functional leadership.
• Experience working across multiple stakeholders and managing recurring deliverables in a deadline-driven environment.

Must Have Skills

• Applies Agile methodologies and continuous process improvement practices, including Lean, Six Sigma, and other frameworks, to evaluate workflows, identify inefficiencies and root causes, prioritize opportunities, and implement sustainable process and service delivery improvements.
• Leverages advanced analytics (e.g., predictive modeling, machine learning, data mining, prescriptive analysis, visualization), artificial intelligence (AI), and emerging technologies to forecast trends, generate actionable insights, automate and streamline processes, expand self-service capabilities, and identify innovative solutions that enhance the employee, candidate, and HR user experience.
• Strong analytical and problem-solving skills, with the ability to translate data into practical business insights.
• Advanced proficiency in Excel; comfortable working with large data sets, pivots, lookups, and structured trackers.
• Strong written and verbal communication skills, including the ability to tailor updates for leadership and cross-functional audiences.
• Ability to organize work independently, manage multiple priorities, and follow through with a high level of accuracy and ownership.
• Proven stakeholder management skills and comfort working in a matrixed, cross-time-zone environment.

Nice to Have Skills

• Experience with SQL and PowerBI or similar data visualization and reporting tools
• Experience with Infor GHR and/or PeopleFluent
• Experience working in agile methodology
• Prior experience in HR Shared Services
• Experience supporting project plans, implementation tracking, or change management activities.

Licenses, Certifications & Training:

• N/A

Knowledge, Skills, Abilities, Behaviors:

• Broad knowledge of HR concepts and terminology
• Employs Effective Methods to Improve: Ability to apply Agile methodologies and continuous process improvement practices, including Lean, Six Sigma, and other improvement frameworks, to evaluate workflows, identify root causes and inefficiencies, prioritize opportunities, and implement sustainable improvements that enhance processes, operational performance, and service delivery.
• AI & Emerging Technology Innovator: Ability to apply artificial intelligence (AI) and emerging technologies to uncover insights, optimize and automate processes, enable self-service capabilities, and develop innovative solutions that improve operational effectiveness and the employee, candidate, and HR user experience.
• Advanced Analytics Designer and Interpreter: Ability to apply advanced analytics (e.g., predictive modeling, machine learning, data mining, prescriptive analysis, and data visualization) to uncover insights, identify trends and opportunities, inform decision-making, and drive improved business and operational outcomes.
• Demonstrates curiosity, business acumen, and sound judgment when assessing issues and recommending next steps.
• Shows attention to detail, ownership, and reliability in managing recurring deliverables and follow-up actions.
• Works collaboratively, builds trust with stakeholders, and remains responsive in a service-oriented environment.
• Communicates clearly, adapts to ambiguity, and remains organized while balancing multiple priorities.
• R s confidential information appropriately and upholds ethical standards in day-to-day work.R

Preferred candidate profile

Perks and benefits