HRIS Senior Support Analyst

Key Responsibilities

• Serve as the first point of contact for HRIS application support and user queries.
• Provide functional and basic technical support for SAP SuccessFactors and related HR applications.
• Troubleshoot issues, resolve incidents, and escalate complex problems when required.
• Manage service requests and incident tickets, ensuring closure within agreed SLAs.
• Monitor system performance and take appropriate action on incidents.
• Coordinate with technical teams and business users to resolve application issues.
• Perform application testing and validation after system upgrades, patches, and releases.
• Handle minor system enhancements and change requests from business users.
• Support HR data management, integrations, and data validation activities.
• Assist in SuccessFactors deployments, go-live activities, and user training.
• Generate operational reports and maintain project documentation.
• Contribute to knowledge base creation and process improvement initiatives.
• Ensure continuous support for HR systems and business operations.

Required Skills

• Experience in SAP SuccessFactors or any HR SaaS application.
• Knowledge of HRIS systems, ticketing tools, and support processes.
• Strong troubleshooting and problem-solving skills.
• Good analytical, logical reasoning, and business analysis capabilities.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office applications.
• Ability to work effectively in rotational shifts.

Preferred Qualifications

• 5+ years of experience in HRIS/Application Support.
• Exposure to HR technology implementation, production support, or HR operations.
• Knowledge of HR processes and data management.

Tools & Technologies: SAP SuccessFactors, HRIS Systems, Ticketing Tools, HR SaaS Applications, MS Office.