HRMS Functional - Help Desk Functional

About The Opportunity

• InfoBeans Technologies, a publicly listed company on the NSE & BSE in India, is seeking an experienced HR Helpdesk Lead to drive client-facing operations and end-to-end implementation of Oracle Fusion Helpdesk and Case Management solutions. The role is central to delivering value-accretive services for enterprise clients, working as an extension of their teams.

Role & Responsibilities

• Lead HR Helpdesk initiatives and interface directly with client stakeholders.
• Execute end-to-end implementations for Fusion Help Desk and Case Management modules.
• Utilize Groovy scripts for complex Helpdesk configurations and customization.
• Apply AIM and OUM processes, phases, and documentation standards throughout project lifecycles.

Skills & Qualifications Must-Have

• At least 8 years of overall IT/HR systems experience, including 5+ years in Fusion Helpdesk and Case Management.
• Minimum of 4 full-lifecycle implementations as a Functional Consultant in Helpdesk.
• Hands-on experience with Groovy scripting for Helpdesk configurations.
• Strong understanding of AIM/OUM methodologies and project documentation.
• Excellent communication, client interaction, and presentation skills.

Preferred

• Familiarity or working knowledge of Fusion Talent, Learn, ORC, and Core HR modules.

Benefits & Culture Highlights

• Opportunity to lead key HR technology transformation initiatives for global clients.
• Collaborative and growth-oriented work culture that values technical and functional leadership.
• Exposure to cross-functional Oracle Fusion HCM modules including Talent, Learn, ORC, and Core HR.
• InfoBeans Foundation, the company’s CSR arm, helps underprivileged sections of society become employable through free one-year training programs.
• Creating WOW! is not just a tagline; it’s the company’s religion.

Skills: client interaction,aim/oum methodology,groovy scripts,functional consultant,case management,fusion help desk