HRO Help Desk

Role & responsibilities

Role: HRO Help Desk

Experience: 1 Years to 15 Years

Location: Bangalore & Mumbai

This role requires mandatory periodic rotational shifts on 24/7

basis

5 days Work from office is mandatory requirement of the role

HR Helpdesk Associate is responsible for managing

HR related queries (primarily calls) from the client employees,

line managers, vendors and other 3rd parties basis the procedures

defined, instructions provided and the knowledge base available.

These queries relate to HR Policies, Employee Data Management,

Payroll, Benefits, Learning and Development, T&A and other HR

related topics. These queries should be managed in the specified

time and with mandated level of accuracy with focus on first

time closure.

.Experience:

• International voice process experience - Mandatory

• NO domestic voice process experience

• US voice process experience - Preferred

• Expreince in International HR Helpdesk - Preferred

• Good understanding of various HR Systems/ applications and

case management tools like ServiceNow, Remedy (preferred)

• Understanding of Service level agreements

• Understanding of the Telephony tools e.g. Avaya

Interested candidates can share your resume along with the following details to [email protected]

Candidate Name:

Mail Id:

Contact Number:

DOB:

PAN Number(Mandatory):

Total Experience:

Current CTC:

Expected CTC:

Notice Period:

Current Location:

Regards,

Vinedha S

Navayuga Consultancy Services.