HRSS (Operations and Process) - Central

Duration: 1 year contract (renewable)

Location: Bras Basah (walkable distance from Dhoby Ghaut/ Bencoolen MRT)

Salary:     Up to $4500

Working hours

Monday to Friday: 9.30am to 6.30pm

Key Responsibilities:

HR Operations & Process Support (APAC & EU)

• Provide comprehensive HR administrative support for employees across APAC and EU regions, including onboarding, offboarding, employee data maintenance, payroll and benefits.
• Handle Tier 1 and Tier 2 employee inquiries via email, communicator, and HR ticketing systems within defined SLA timelines, ensuring culturally sensitive and timely responses across multiple time zones.
• Ensure accurate and timely processing of HR transactions in in-house HRIS systems, maintaining high data integrity for a diverse regional workforce.
• Maintain employee records and documentation in compliance with local employment regulations in supported countries.

Compliance & Documentation

• Monitor and ensure adherence to labor laws across APAC and EU jurisdictions.
• Support regular HR audits and quality control checks to maintain data integrity and process accuracy across complex regional operations.
• Assist in updating HR policies, SOPs, and employee handbooks to reflect regulatory changes and best practices in a multi-jurisdictional environment.
• Prepare statutory submissions and reports as required by Singapore government agencies (MOM, CPF Board, IRAS) and support regional compliance reporting.

Cross-Border Collaboration & Stakeholder Management

• Act as subject matter expert and collaborate closely with stakeholders based in China headquarters, providing seamless HR operational support and acting as a bridge between regional teams and HQ.
• Partner with regional HR teams across APAC and EU to ensure consistent service delivery.
• Participate in cross-functional projects such as HR system migrations, policy rollouts, and digital transformation initiatives involving multiple international stakeholders.
• Document best practices and contribute to knowledge base development to facilitate efficient information sharing across global teams.
• Support training and onboarding of new HRSSC team members, fostering a culture of continuous learning and regional alignment.

Continuous Improvement in a Complex Environment

• Proactively identify opportunities to streamline HR processes, reduce manual efforts, and enhance service quality in a fast-paced, matrixed organization.
• Demonstrate resilience and adaptability when navigating ambiguous situations and conflicting priorities across different cultural and regulatory contexts.
• Participate in process optimization projects to improve operational efficiency and standardize practices across regions.
• Stay updated on HR technology trends and industry best practices to recommend innovative solutions that address the unique challenges of supporting APAC and EU markets.

Requirements:

• 3 to 5 years of related experiences preferred

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd ("PERSOL") and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating  suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our Privacy Policy.

We may use artificial intelligence ("AI") and machine learning technologies to support our recruitment and placement services, including screening resumes, assessing qualifications and experience, and identifying skills and job matches. Where permitted by applicable law, we may also use such personal data to develop, train, test, improve and/or fine-tune AI and machine learning technologies that support our recruitment and business operations.

For more information on how we collect, use, disclose and protect your personal data, please refer to our Privacy Policy: https://www.persolsingapore.com/policies. If you wish to withdraw your consent, including consent relating to the use of your personal data for AI-enabled recruitment activities and AI development activities, please email us at [email protected]

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 •  R1435126 (Aw Yu Chen)