HTO Operator

Work location : 100% onsite at client office in Minato-ku, Tokyo (Near Daimon station)

Required language : Native level Japanese and business level English

Employment type : 1 year contract with possibility of renewal

Overview The team will keep business information on the leading map data platform accurate by making authorized updates, including verifying information with businesses directly through calls.

Responsibilities

• To review and edit map data adhere to policies given by the client.
• Investigate and troubleshoot escalated user problems in collaboration with geographically dispersed engineers.
• Provide clients from different locations with shadowing opportunities to gain insights into our efficient workflow.
• Leveraging insights from multiple authorized resources to generate the most optimal response and reflect the information onto the map.
• Adhere to productivity and quality target set by the SOW.
• Adhere to follow KPI set by the team.
• The operation may have calling task.
• The candidate will take any training in English and refer to the document written in English prior to operation.

Other

• There will be a possibility to assign to the other team with same role but may not apply to above responsibility.
• There will be an possibility to train on other workflows for cross utilize operation purpose.

Qualifications (Mandatory)

• 0-2 years Experience
• Must have native level Japanese proficiency
• Ability to perform business level English
• Ability to handle multiple tasks simultaneously
• Ability to work with a high degree of accuracy (great attention to detail / content review)
• Ability to work in a fast paced environment with minimal supervision
• Great interpersonal and communication skills
• Excellent attendance record
• Excellent timekeeping
• Possess the ability to work in a team environment as well as independently
• Sense of ownership and pride in your performance and its impact on the team
• Experience in data analysis and reports (not mandatory)
• Have an extensive exposure to customer service (not mandatory)
• Able to work in office environment
• Able to blind touch typing.
• Familiarity in Chrome OS (Nice to have)