Hub Allocator

Come and join our friendly and supportive team based in our Wymondham Hub in South Norfolk.

We have an opportunity for a Hub Admin Allocator to support our Community Nursing teams across South Place with daily patient visit allocation.

The role requires good IT, p roblem solving and organisational skills and e xcellent attention to detail.

To allocate patient appointments for the Community Nursing and Therapy teams.

To receive and process referrals and data into the service, using patient database, distributing information to other services / agencies as necessary.

To maintain good customer care when communicating with the public and health / social care professionals.

Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Main Duties & Responsibilities

To receive and process telephone calls from referrers into services, using appropriate proformas and processes and to appropriately handle any queries regarding the services

To liaise with health professionals to triage referrals to establish the appropriate destination for referrals and forward on as necessary

To undertake a safe and efficient allocation service in the hub. To allocate patient appointments for the Community Nursing and Therapy clinicians following the set process, from the monthly planner, to the holding ledgers and finally into the live ledgers, whilst utilising relevant data to include geography, skill mix and staffing levels. Scrutiny of appointment detail against care plans that require performing will be undertaken to ensure a correct match and therefore preventing unnecessary visits

To demonstrate good customer care and communication skills when communicating with the public and health / social care professionals

To recognise the diverse needs and individuality of service users and demonstrate the ability to act with tact and diplomacy

To demonstrate knowledge of available automated facilities for receiving referrals, finding and checking patient information and storage of information in accordance with policies and procedures

Production of clinical summaries, reports, letters, forms, notices and minutes of meetings as necessary

Maintaining information stored on the database by updating patient records on a daily basis and producing information as requested by team members

Filing and storage of patient notes in accordance with policies and procedures

To support and contact members of the intermediate care teams to ensure urgent referrals are dealt with within the appropriate response time by managing own time effectively and integrating this with the workings of the team

To be aware of the Trust and department lone worker policy and ensure it is implemented appropriately

To receive and record messages for members of the teams

To be an active team member with shared responsibility for general housekeeping by prioritising your workload, identify and explore your own contribution to team working and contributing to the induction process of new members of staff

To recognise any problems regarding the service, including any issues relating to quality and passing this and any constructive ideas on improvements to the service to the appropriate person

To monitor and maintain stock levels, requisitioning and receipting as necessary, demonstrating an awareness of budgetary constraints

To be committed to working within a changing environment, responding positively to new demands and changes and willing to be flexible to the changing needs of the service

To be an active member of the training programme by the attendance at and participation in staff meetings, training sessions and external courses

To participate in the staff appraisal scheme as an appraisee, maintaining a dynamic personal development programme (PDP)

To demonstrate an awareness of clinical governance and risk management and apply to work situation

To work on a rotating shift pattern over a seven-day period. The hub is open all year round including Bank Holidays between the hours of 0800 and 1800.