Hub Incharge

You are responsible for:

• Accountable for overall Hub Operations as per operational standards.
• Ensuring Customers are delighted at all times.
• Promptly and effectively manage customer escalations.
• Ensuring employee engagement initiatives are implemented.
• Comply with 100% ZTP (Zero Tolerance Policy).
• Prepare requisite business dashboard and duly report / review with Hub team and Area Manager as required.
• Budgeting and Accounting Cash and Hub Imprest / Petty Cash expenses as appropriate.
• SOP Adherence at all times and compliance with Service Level Agreement.
• Maintain the cost per shipment (CPS) as per budget.
• Ensure Profitable operations.
• Coordinate with respective departments and adhere to commercial and statutory compliance.
• Conduct team meetings, motivate team and control attrition.
• Fill gaps in employee headcount within turnaround time.
• Ensure team leaders and other hub team members are trained well.
• Continuously improve in reducing error rate in Operations Management
• Ensure safety of people, facility and shipment at all times.
• Maintain high quality facilities and people hygiene.
• Grievance Handling and Conducting Open House/meetings with Hub teams and identify gaps.
• Follow up and coordinate with departments based on open house discussions / findings and take necessary action as appropriate.
• Escalate any information related to the organization to appropriate departments and seniors for taking necessary actions.
• Ensure Achievement of Key Performance Indicator for the Hub and set goals for the team accordingly.
• Coordination and execution with local vendors.
• Collection of cash, accounting and reconciliation with ERP and deposit as per operation standard.
• Accountable for all recoveries.
• Accountable for stock audit, reconciliation and accuracy at any point of time.
• Monitoring Team Leaders performance, tracking of undelivered shipment on a real time basis and taking proactive action for delivery.
• Identification of potential Team Leader candidates for internal career progression.
• Achieving capacity utilization as per target.
• Has complete knowledge of PIN codes and routes assigned to the Hub.
• Managing any task assigned by the management as per the role requirement.