Hub Manager

About Bosta:

Launched in 2017, Bosta is an overnight delivery provider for e-commerce companies in Egypt. We leverage technology to empower businesses, aiming to disrupt the logistics industry by offering a comprehensive delivery solution. Our advanced systems allow businesses to track and connect with couriers, ensuring swift and efficient order delivery.

About The Role:

The Hub Manager is fully responsible for overseeing all aspects of the hub’s operations from A to Z. This includes ensuring that all parcels are received, processed, and dispatched correctly and on schedule. The Hub Manager will coordinate with team members and staff to maintain workflow efficiency while achieving operational targets, and they will be accountable for the team’s performance and overall hub performance.

Job Responsibilities:

• Responsible for the Hub infrastructure.
• Responsible for the financial management in the hub and manage the cash flow.
• Carry out the company principle and achieve any other duties which fall within the broad spirit, scope and purpose of this job description.
• Ensure that the achievement and records are consistently kept across the Hub daily workflow.
• Monitoring the stars and the hub members salaries, bounce and deductions.
• Responsible for monitoring the collected CODs amounts for the delivered packages from the stars and assure that the payment has been settled accurately.
• Ensure the smooth running and organization of a Hub operational flow process through effective line management to guarantee distributing and dispatching the packages with the proper timing with the stars.
• Maintain the highest standard of the operation procedures in all hub to meet the agreed SLA in the shipment's life cycle ( 3 Attempt deliveries out of 10 calendar days).
• Ensure all shipments are dispatched to the customers efficiently within 24 hours of being received at the hubs.( NDA).
• Applies the SLA of canceled shipments to be held 48 hours at the hub before being forwarded to sorting facility team.
• Following up on receiving emails and assure taking the necessary actions to solve the hub problems on a daily basis.
• Following up the “Freshdesk” and ensure resolving the assigned tickets within the agreed SLA on a daily basis.
• Following up on the hub members and Coaching them to improve and to recognise and achieve their capacities.
• Be an effective role model to other staff members in the hub.
• Create a collaborative relationship with all Hub staff and provide advice and guidance as necessary for the Hub members.
• General all monthly, quarterly, annual Hub Reports.