Hub Operations Manager

TCS hiring for Hub Operation Manager @ Jaipur /Amritsar

Role : Hub Operation Manager

Location : Jaipur /Amritsar

Exp : 5-10 Yrs

Note: Operations in Information technology, Telecom or related who has experience of handling 24*7 ops environment.

Key responsibilities may include:

:

• Coordinating all aspects of exam day operations, including candidate registration, check-in, system checks, invigilation, and post-exam procedures.
• Managing exam center staff (invigilators, technical support) to ensure proper execution of protocols.
• Troubleshooting technical issues during exams and coordinating with IT support if needed.
• Maintaining the physical exam center infrastructure, ensuring cleanliness, proper seating arrangements, and equipment functionality.
• Monitoring exam center compliance with security protocols and regulations.
• Managing vendor relationships related to exam center operations (catering, security, etc.):
• Training, and supervising exam center staff to ensure high-quality service delivery.
• Performance evaluation and development of the exam center team
• Reporting and Analysis:
• Generating reports on exam center performance metrics, including attendance, technical issues, and candidate feedback.
• Identifying areas for improvement and implementing necessary adjustments to optimize operations
• Client/TC management Coordination:
• Collaborating with clients to understand their specific requirements and ensure smooth delivery of exams.
• Addressing client concerns and providing timely updates on exam center operations
• Approaching new clients for capacity addition

Required Skills:

• Strong organizational and planning skills to manage multiple tasks simultaneously
• Excellent communication and interpersonal skills to interact with candidates, staff, and clients
• Problem-solving abilities to address unexpected issues during exams
• Technical proficiency to operate exam delivery systems and basic troubleshooting
• Leadership qualities to motivate and manage a team

Thanks & Regards,

HR TAG