Hub Supervisor/Hub Manager

Job info Details

Hub Supervisor/Hub Manager

On-hold

• Industry:

• Job Type:

• Work Experience:

• Job Status: On-hold

Job Description:

Role Overview

We are seeking a proactive and accountable Hub Manager to take end-to-end ownership of

hub operations. This role carries high responsibility, ensuring on-time fulfillment, partner

management, fraud prevention, and overall hub performance.

Role Overview

We are looking for a Hub Manager to take full ownership of hub operations, ensuring smooth

execution, partner discipline, and on-time fulfillment of bookings. This role demands strong

leadership, planning, and problem-solving skills in a fast-paced environment.

Key Responsibilities

• Drive hub performance with zero missed bookings and high customer NPS.
• Manage partner relations: attendance, rosters, grooming, discipline, and escalations.
• Ensure dispatchers release instant bookings within SLA ( 45 seconds).
• Oversee hub infra: bikes, batteries, supplies, and staffing — escalate shortages

proactively.

• Coordinate with Cluster Manager on planning, labor supply, and training needs.
• Maintain shift discipline and overall decorum at the hub.

Requirements

• 6–10 years’ experience in last-mile ops / logistics / quick commerce.
• Strong people management and operations planning skills.
• Hands-on with Excel, dashboards, and tech adoption.
• Ability to work in 9-hour shifts, 6 days/week (morning/night).