Human Operational Manager

HR Operations Management

• Oversee daily HR operations and ensure service delivery meets business requirements and agreed service levels.
• Develop, implement, and continuously improve HR policies, procedures, and standard operating procedures (SOPs).
• Drive HR process optimization and automation initiatives to improve efficiency and employee experience.
• Ensure compliance with company policies and local labor regulations.

Payroll & Compensation Administration

• Manage end-to-end payroll processes and ensure timely and accurate salary payments.
• Oversee compensation and benefits administration, including employee insurance and statutory benefits.
• Ensure compliance with payroll tax regulations and statutory reporting requirements.
• Support annual salary review and bonus administration processes.

HR Administration & Employee Lifecycle Management

• Oversee employee onboarding, transfers, promotions, contract renewals, and offboarding processes.
• Ensure the accuracy and completeness of employee records and documentation.
• Manage employment contracts and personnel files.
• Support employee inquiries and HR service delivery.

HRIS & HR Analytics

• Manage and maintain HR systems and employee databases.
• Ensure data accuracy, integrity, and confidentiality.
• Generate HR reports and dashboards to support management decision-making.
• Analyze workforce data and identify trends related to headcount, turnover, and employee metrics.

Industrial Relations & Compliance

• Ensure compliance with labor laws, company regulations, and employment standards.
• Support the development and implementation of Company Regulations (PP) or Collective Labor Agreements (CLA/PKB).
• Handle employee relations matters and support conflict resolution efforts.
• Liaise with government agencies and external stakeholders when required.

Team Leadership

• Lead, coach, and develop the HR Operations team.
• Set performance objectives and monitor team KPIs.
• Foster a culture of continuous improvement and operational excellence.