Human Resource & Operations Coordinator

Overview

This role will help build and manage the systems that keep our people and operations organized—from onboarding employees and independent contractors to maintaining compliance records, certifications, documentation, and internal processes.

Because of the communities we serve, familiarity with Deaf culture, the interpreting profession, and the Deaf and Hard of Hearing community is strongly preferred.

Responsibilities

• HR, Onboarding & Compliance
• Coordinate onboarding for employees and independent contractors from start to finish

Operations Support

• Maintain accurate employee and contractor information within company systems
• Ensure provider rates, certifications, and other important information are accurately maintained within our scheduling and operations systems
• Communicate with the Scheduling Team regarding certification, compliance, credentialing, or documentation issues that may impact assignments
• Work closely with school districts and other clients to ensure interpreters and service providers meet required screening and compliance requirements
• Maintain organized electronic files and internal records
• Assist with tracking, reporting, data entry, and document management
• Help develop and document internal workflows and standard operating procedures
• Identify gaps or inefficiencies and help build better processes
• Support leadership with administrative and operational projects as needed
• Ensure required onboarding documentation is completed, accurate, and properly maintained
• Coordinate background checks, screenings, and client-specific compliance requirements
• Maintain confidential employee and contractor personnel files
• Track interpreter and provider certifications, credentials, background checks, and expiration dates
• Proactively manage certification and credential renewals, including 30-, 60-, and 90-day expiration tracking
• Prepare and maintain offer letters, employment documents, independent contractor agreements, and other HR documentation
• Coordinate required employment forms and new-hire paperwork
• Track required trainings and onboarding requirements
• Assist with performance review processes and documentation
• Support employee and contractor offboarding
• Help maintain company policies, procedures, and HR resources

Experience

• Strong organizational skills and exceptional attention to detail

Strongly Preferred

• Familiarity with Deaf culture and the Deaf and Hard of Hearing community
• Knowledge of the interpreting profession and interpreting services industry
• Understanding of interpreter certification, credentialing, and professional standards
• Experience working with interpreters, interpreting agencies, educational interpreting programs, school districts, or related organizations
• ASL proficiency is a plus
• Someone who takes ownership and follows through
• Strong written and interpersonal communication skills
• Ability to manage multiple priorities and deadlines
• Professional judgment and discretion when handling confidential information
• Comfortable working in a growing organization where processes continue to evolve
• Proficiency with Microsoft 365, including Outlook, Word, Excel, Teams, and SharePoint
• Previous experience in HR, onboarding, compliance, administration, operations, or a related role preferred
• Experience working with independent contractors is a plus

Join us in creating a vibrant workplace where strategic human resources practices meet operational excellence!

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• Health insurance
• Paid time off

Language:

• American Sign Language (Required)

Work Location: Hybrid remote in Houston, TX 77013