Human Resource Assistant

We are looking for a Human Resource Assistant to support a busy HR service environment in Boca Raton, Florida. This Long-term Contract position is ideal for someone who enjoys helping employees and managers, resolving questions efficiently, and delivering a high standard of service across multiple communication channels. The role is hybrid, with onsite work required three days per week, and focuses on HR process support, case documentation, and accurate guidance on employee-related policies and systems.

Responsibilities:

• Respond to a high volume of employee and manager inquiries through phone, chat, and other support channels with professionalism and urgency.

• Process day-to-day HR transactions in Workday and related platforms while maintaining accuracy and timeliness.

• Research questions carefully, identify the underlying issue, and provide clear guidance on HR policies, procedures, and employee lifecycle processes.

• Support users with navigation and general questions related to HR systems such as Workday, Kronos, and associated tools.

• Document every interaction thoroughly in the case management system, including the issue raised, actions taken, and final resolution.

• Monitor service expectations by working within established service levels, performance goals, and operational metrics.

• Escalate complex or sensitive matters to Tier 2 specialists or HR leadership when additional expertise or approval is needed.

• Protect confidential employee and company information and follow all applicable policies, legal requirements, and compliance standards.

• Identify recurring issues and share insights that can improve team workflows, communication practices, and service delivery efficiency.

• Bilingual Portuguese - REQUIRED

Previous experience in customer service, HR support, administrative operations, or a call center environment.

• Strong verbal and written communication skills in English, with the ability to explain information clearly and professionally.

• Portuguese language capability preferred for supporting a broader employee population.

• Familiarity with HR systems, case management tools, and platforms such as Workday or Kronos is highly desirable.

• Ability to manage multiple priorities in a fast-paced setting while maintaining attention to detail and accuracy.

• Sound judgment when handling sensitive information, with a consistent commitment to confidentiality and policy compliance.

• Comfortable working toward service levels, key performance indicators, and quality standards.

• Ability to build effective working relationships with employees, managers, colleagues, and other stakeholders at all levels.

TalentMatch ®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.