Human Resource Employee & Relations Manager

1.     JOB PURPOSE

Leading and managing all aspects of employee relations to promote a positive workplace culture, enhance employee experience and ensure legal compliance. This role acts as a trusted advisor to managers and employees, handling conflict resolution, policy interpretation, investigations, and employee engagement initiatives. The ideal candidate will be a strategic thinker with a strong understanding of employment law, labor relations, and best practices in human resources.

2.     KEY ACCOUNTABILITIES

Employee Relations:

• Serve as the primary point of contact for employee concerns, grievances, and workplace conflicts.
• Conduct thorough, impartial investigations into complaints involving harassment, discrimination, misconduct, and policy violations.
• Provide guidance to managers and employees on HR policies, practices, and procedures.
• Recommend appropriate action plans based on investigation findings, including disciplinary actions or training.

Policy Development & Compliance:

• Assist in the development, implementation, and interpretation of HR policies and procedures including deployment to the Organization on the updates.
• Ensure organizational compliance with federal, state, and local employment laws and regulations and best practices.
• Monitor workplace trends and recommend proactive strategies to reduce employee relations issues.

Employee Engagement:

• Partner with leadership to drive employee engagement and retention initiatives.
• Support organizational change initiatives and culture development.

Data & Reporting:

• Track and report employee relations cases, trends, and metrics to leadership.
• Provide recommendations based on data insights to improve employee experience and minimize risk.

People Management & Team Development:

• Manage, coach, and develop team members to ensure high performance, capability growth, and consistent delivery with clear goals. Provide regular feedback to support development and succession planning.

Qualifications:

Required:

• Bachelor’s degree in Human Resources, Law, or a related field.
• Minimum 5 years of progressive HR experience, with a focus on employee relations or HR business partnering in manufacturing environment.
• Deep knowledge of Malaysian labor law and HR compliance practices
• Strong interpersonal, coaching, and influencing skills across all levels of the organization
• Excellent verbal and written communication skills in English and Bahasa Malaysia
• Demonstrated ability to handle sensitive issues with confidentiality, discretion, and sound judgment.