Human Resource Generalist/Coordinator

Position Title: HR Generalist

Department: Human Resources

Reports To: Controller

Location: Hendersonville Tennessee

Job Summary

The HR Generalist is responsible for the day-to-day administration of core human resources functions, including payroll, onboarding, benefits, workers’ compensation, and employee relations support. The role also provides limited accounting support for the Small Business unit and assists with internal communications. This position requires strong attention to detail, confidentiality, and the ability to balance multiple priorities in a dynamic environment.

Essential Duties and Responsibilities

Payroll Administration

• Process payroll accurately and on schedule, including regular wages, overtime, bonuses, commissions, and adjustments.
• Maintain employee records related to compensation, deductions, direct deposit, tax withholdings, and garnishments.
• Reconcile payroll reports, resolve discrepancies, and ensure compliance with applicable wage and hour regulations.
• Respond to employee payroll inquiries and coordinate with accounting on related journal entries and reporting.

Onboarding and New Hire Administration

• Manage the full onboarding process for new employees.
• Complete new employee setup in the HRIS/payroll system.
• Draft and issue offer letters, welcome letters, and other new-hire correspondence.
• Ensure completion of all required documentation (I-9, tax forms, handbook acknowledgments, benefits enrollment, etc.).
• Maintain and administer the onboarding checklist to track required steps.

Employee Turnover and Offboarding

• Administer the employee turnover checklist to ensure consistent and complete offboarding.
• Coordinate final pay, benefits termination, return of company property, system access removal, and exit documentation.
• Assist with scheduling and conducting exit interviews; document feedback and share relevant insights with leadership.

Employee Relations and Conflict Resolution

• Serve as a resource for employees and managers regarding workplace concerns.
• Support conflict resolution by applying company policy and facilitating fair, consistent outcomes.
• Document incidents and resolutions appropriately.
• Assist in the development and maintenance of a clear conflict resolution policy and process.

Benefits Administration

• Administer employee benefits programs, including enrollments, changes, and terminations.
• Respond to employee questions regarding eligibility, coverage, and processes.
• Support open enrollment activities and maintain compliance with applicable benefits regulations.
• Maintain accurate benefits records and reconcile carrier invoices as needed.

Workers’ Compensation and General Ledger Support

• Administer the workers’ compensation program, including claim reporting, tracking, and follow-up.
• Maintain workers’ compensation files and ensure timely submission of required documentation.
• Perform periodic review and audit of workers’ compensation records and related general ledger accounts.
• Support HR-related general ledger entries and reconciliations as needed.

Secondary Responsibilities

• Track and approve accounts payable items for the Small Business unit in accordance with established guidelines.
• Provide support for minor accounting functions related to HR activities.
• Administer intercompany correspondence, including preparation and distribution of the company newsletter.
• Perform other duties as assigned to support HR and organizational objectives.

Qualifications

Education and Experience

• Associate’s or Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.
• 2–4 years of progressive HR experience, including hands-on payroll, benefits administration, and onboarding.
• Experience in a small-to-midsize business environment is a plus.

Knowledge, Skills, and Abilities

• Strong working knowledge of payroll processing, benefits administration, and employment law fundamentals.
• Proficiency with HRIS/payroll systems and Microsoft Office (Excel, Word, Outlook).
• Excellent organizational skills and attention to detail.
• Ability to handle confidential information with discretion.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Professional demeanor and the ability to build positive working relationships across the organization.

Physical Demands and Work Environment

• Primarily office-based with regular use of computer and phone.
• May require occasional extended hours during payroll processing, open enrollment, or peak periods.