Human Resource Information System Manager

Company Overview

URC Vietnam Co., Ltd. is part of Universal Robina Corporation (URC), a leading branded food and beverage company in ASEAN and Oceania. In Vietnam, URC serves consumers through strong commercial teams and FMCG operations, supported by a commitment to people development, innovation, execution excellence, and sustainable growth.

Job Purpose

The HRIS Manager is responsible for managing and continuously improving URC Vietnam’s HRIS to ensure efficient HR operations, data integrity, and a positive employee experience.

The role partners with HR, IT, business stakeholders, regional teams, and external vendors to deliver effective HRIS solutions, drive process digitalization and automation, and support AI-enabled HR initiatives, including Eva Chatbot and future solutions.

Key Responsibilities

HRIS Management and Optimization

• Manage and continuously improve URC Vietnam’s HRIS, including Darwinbox and other related HR systems.
• Oversee system configuration, workflows, user access, organizational structures, employee master data, and other key HRIS components.
• Monitor system performance and coordinate the resolution of system issues, enhancement requests, and user requirements.
• Ensure HRIS data accuracy, consistency, confidentiality, and security.
• Maintain system documentation, process maps, user guidelines, and standard operating procedures.
• Identify opportunities to enhance system functionality, usability, and overall user experience.

HRIS Project Management

• Lead HRIS implementation, enhancement, integration, upgrade, and new module deployment projects.
• Translate HR and business requirements into effective system solutions and functional requirements.
• Manage the end-to-end project lifecycle, including planning, solution design, UAT, implementation, go-live, and post-implementation support.
• Coordinate with HR, IT, regional teams, business stakeholders, and external vendors to ensure timely and effective project delivery.
• Drive user adoption and continuous system improvement through communication, training, feedback, and post-implementation review.

HRIS Digitalization and Process Improvement

• Review HR processes and identify opportunities for simplification, standardization, automation, and digitalization.
• Partner with HR teams to translate business requirements into effective HRIS workflows and digital solutions.
• Drive digitalization across key employee lifecycle processes by maximizing HRIS functionality, workflow automation, and system integration.
• Continuously assess and enhance HRIS capabilities to improve HR operational efficiency and employee experience.

AI Initiatives

• Support the implementation of AI-enabled HR solutions, including Eva Chatbot and future AI initiatives.
• Identify practical AI use cases to improve HR efficiency, employee experience, and HR service delivery.
• Partner with HR, IT, regional teams, and external vendors on requirements, testing, implementation, and user adoption.
• Explore emerging AI applications for HR while ensuring appropriate data privacy, security, and governance.

HRIS Data and Reporting

• Ensure HR data accuracy, integrity, and consistency across systems through regular validation and audits.
• Develop and automate HR reports, dashboards, and key metrics to support management decision-making.
• Support HRIS data integration and interfaces with relevant business systems.

Stakeholder and Vendor Management

• Partner with HR, IT, Finance, business and regional teams to deliver HRIS requirements and initiatives.
• Act as the key liaison between HR users, technical teams, and external vendors for implementation, enhancements, and issue resolution.
• Translate business requirements into appropriate system solutions and communicate system changes and project updates effectively.

Job Requirements

Must-have Requirements

• Bachelor’s degree in Human Resources, Information Systems, Information Technology, Business Administration, or related fields.
• 8–10 years of relevant experience, with a strong background in HRIS management and HRIS projects.
• Proven experience in HRIS implementation, enhancement, integration, digitalization, or automation, covering key project stages from requirements gathering and UAT to go-live and post-implementation support.
• Strong understanding of HR processes and employee lifecycle, with the ability to translate business requirements into effective HRIS solutions.
• Strong project management, analytical, problem-solving, and stakeholder management skills, with experience working across HR, IT, business teams, and external vendors.
• Strong written and spoken English is a must, particularly for regional HRIS and AI-related projects, including Eva Chatbot.

Preferred Requirements

• Experience with Darwinbox or other enterprise HRIS platforms, preferably in an MNC environment.
• Exposure to AI-enabled HR solutions, automation, or regional HRIS projects is an advantage.
• Knowledge of HR analytics and reporting tools is preferred.

Core Competencies

• HRIS Management
• HRIS Project Management
• HR Digitalization & Automation
• HR Data & Analytics
• Stakeholder & Vendor Management
• Change Management & User Adoption
• Analytical Thinking & Problem Solving
• Communication & Collaboration

Interested candidates can submit an updated CV via email: [email protected]