Human Resource (Learning and Development Specialist)

The Learning and Development Specialist is responsible for designing, conducting, evaluating, and continuously improving training programs to enhance employee skills and organizational effectiveness.

DUTIES AND RESPONSIBILITIES

Key Areas & Objectives

1. Customer Focus

• Provide effective training solutions that address employees’ development needs using Kirkpatrick Methodology
• Support training-related customer service initiatives and organizational goals.

2. Learning and Growth

• Engage in continuous professional development activities.
• Act as a subject matter expert or facilitator for developmental activities.

3. Operational Efficiency

• Collaborate with department heads to identify training needs and design relevant training programs, including content, materials, and delivery methods.
• Conduct engaging training sessions, workshops, and seminars to ensure employees acquire necessary skills and knowledge.
• Maintain accurate and up-to-date training records, ensuring compliance with company policies and industry regulations.
• Develop and administer assessments to evaluate training effectiveness, making necessary adjustments to improve outcomes.
• Utilize technology and e-learning platforms to create online training modules and resources.
• Use VOC and NPS to measure training effectivity
• Develop e-learning modules to complement blended-learning strategies

4. Financial Viability

• Support corporate and departmental financial performance through cost-effective training initiatives.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

• Work is primarily performed in an office environment.
• Minimal exposure to physical risk.

QUALIFICATIONS

EDUCATION REQUIRED

• Bachelor’s Degree in Behavioral Science, Psychology, Business, or related fields.

EXPERIENCE

• At least 1-2 years of experience in training facilitation and development.