Human Resource Manager

Role Purpose: Lead HR Operations across locations and ensure consistent governance, employee experience, compliance, performance management and team effectiveness.

Key Responsibilities:

• Lead HR Operations across all company locations, excluding Recruitment, HRBP and Learning & Development.
• Own HR annual operating plan, budget, service delivery standards and team capacity planning.
• Govern the KPI/KRA-based Performance Management System, appraisal cycles, Onboarding process, confirmations, promotions and related reporting.
• Own employee relations, grievance escalation, disciplinary process governance and policy interpretation.
• Govern employee experience, engagement, recognition, welfare, health insurance and wellness initiatives including Master Health Check programs.
• Own HR policy governance, statutory/labour compliance readiness, HR audits and risk closure.
• Review payroll, HR operations and employee lifecycle outputs before final sign-off/escalation.
• Drive HRMS adoption, process automation, dashboards, analytics and continuous improvement.
• Review attrition, absenteeism, employee feedback and workforce trends and recommend actions to leadership.
• Monthly Goals/ Report updated to AGM
• Lead, coach and evaluate the Assistant Manager, Executives and Junior resource.

Key Deliverables / Success Measures

• HR SLA achievement at or above agreed target.
• Performance cycles completed within approved calendar with no material backlog.
• Zero major compliance misses within owned scope.
• Payroll and employee lifecycle governance delivered accurately and on time.
• Measurable employee experience improvement and closure of identified action items.
• Quarterly HR dashboard and improvement plan presented to leadership