Human Resource Manager

Role & responsibilities

Job Description

1. Talent Acquisition & Workforce Planning

• Drive end-to-end recruitment strategies specifically tailored for skilled artisans, experienced showroom executives, gem specialists, and back-office personnel.
• Partner with store leadership to identify staffing needs in anticipation of festive seasons and wedding periods key retail peaks for heritage jewellery.
• Cultivate a robust talent pipeline, maintaining the brands standards of integrity, hospitality, and tradition.

2. Training & Development

• Design and facilitate training programs focused on product knowledge (e.g., antique jewellery, temple jewellery, hallmarking), customer interaction, and brand storytelling.
• Conduct onboarding programs that immerse new employees in the history, vision, and values of Dhamu Chettiar Nagai Maaligai.
• Establish a culture of continuous learning through workshops, peer learning, and periodic upskilling.

3. Performance Management

• Implement performance appraisal systems that align employee goals with store-level revenue targets, customer satisfaction, and product expertise.
• Ensure objective and transparent performance reviews, enabling recognition and corrective development as needed.
• Support leadership in building high performing retail teams.

4. Employee Engagement & Relations

• Foster a familial work environment reflective of the brands traditional roots and customer first philosophy.
• Resolve interpersonal or team related issues with empathy and neutrality.
• Champion employee engagement through recognition programs, cultural events, and wellness initiatives.

5. Policy Compliance & Governance

• Ensure full compliance with all applicable labour regulations, jewellery trade specific mandates, and internal ethical guidelines.
• Periodically revise HR policies to align with evolving workforce expectations and legal standards.

6. Compensation, Payroll & Benefits

• Oversee timely and accurate disbursal of payroll and statutory contributions.
• Design role appropriate incentive programs for retail and sales staff during festival or promotional periods.
• Benchmark compensation with industry standards, maintaining fairness and competitiveness.

7. HR Systems, Reporting & Analytics

• Manage HR records and reporting through digital or legacy systems as required.
• Monitor HR metrics such as attrition, absenteeism, training impact, and staffing efficiency.
• Present strategic insights to management for data-driven HR decisions.

Preferred candidate profile

Masters Degree in Human Resource Management, Business Administration, or a relevant field.