Human Resource Manager

Role Overview
As Yoonet continues to scale, we are strengthening our People & Operations function with a more structured and strategic HR capability. We are seeking an experienced HR Manager to work alongside our existing HR team, providing leadership across complex employee relations, compliance, and organisational development.
This role is focused on elevating the maturity of our HR systems, strengthening governance and consistency, and supporting long-term organisational growth. You will play a key role in ensuring our HR function is not only operationally effective today but also scalable and resilient for the future.

Who We Are Looking For
We are looking for a highly experienced HR professional who is confident operating in both strategic and hands-on environments. You will have strong capability in employee relations, compliance, and organisational development, with the ability to manage complex cases and build structured HR frameworks.
This role suits someone who is calm under pressure, highly detail-oriented, and comfortable working in fast-paced, growing environments. You should be confident partnering with leadership, guiding managers, and ensuring HR processes are consistently applied across the organisation.

What You’ll Do
1. Employee Relations (Priority)

• Provide leadership on workplace investigations, incident reports, and disciplinary processes, particularly for complex or high-risk cases
• Support the resolution of escalated employee concerns, conflicts, and grievances in partnership with the HR team
• Coach and guide managers in handling performance and behavioural issues effectively
• Drive initiatives that strengthen engagement, morale, and workplace culture

2. Compliance & Legal (Priority)

• Ensure compliance with Philippine labour laws and internal company policies
• Lead the development, refinement, and implementation of HR policies, contracts, and documentation
• Maintain audit readiness and ensure all HR processes are properly documented and defensible
• Oversee risk management related to employee relations and workplace practices

3. Learning & Development (Core)

• Design and implement training programs across onboarding, upskilling, and leadership development
• Identify organisational skill gaps and develop structured capability-building plans
• Partner with leadership to develop future team leads and managers
• Measure training effectiveness and continuously refine programs based on outcomes

4. Organisational Development (Core)

• Lead workforce planning, organisational structuring, and role clarity initiatives
• Drive culture-building initiatives aligned with company values and growth direction
• Support change management as the business scales and evolves
• Improve and optimise internal HR systems, workflows, and processes

Additional Responsibilities (Good to Have)
Talent Acquisition

• Support recruitment strategy and hiring quality standards
• Partner with recruitment to improve process consistency and candidate experience

Compensation & Benefits

• Provide input on salary structures and benefits frameworks
• Ensure payroll and benefits processes are aligned and accurate
• Support retention strategies through effective rewards and recognition

Requirements

• Minimum 5+ years HR experience, with at least 2–3 years in a leadership or senior HR role
• Strong experience in employee relations, compliance, and case management
• Solid knowledge of Philippine labour laws and HR best practices
• Experience in BPO or high-growth environments preferred
• Strong stakeholder management and communication skills
• Highly organised, detail-oriented, and systems-driven
• Ability to balance strategic thinking with practical execution