Human Resource Manager

Job highlights

• Experience in retail sales leadership and showroom operations with skills in team management and inventory control

• Drive showroom sales to meet targets, manage staff recruitment and training, oversee daily operations, handle customer escalations, maintain merchandising standards, track performance, and manage cash handling

• Sales Leadership: Drive showroom sales performance to meet and exceed monthly revenue targets and key performance indicators (KPIs).

• Team Management: Recruit, train, schedule, and mentor showroom sales staff to maintain high service standards and productivity.

• Customer Experience: Ensure exceptional customer service, handle escalated customer inquiries or complaints, and foster long-term customer relationships.

• Showroom Operations: Oversee daily opening/closing procedures, maintain operational standards, and enforce store safety protocols.

• Visual Merchandising: Maintain premium showroom presentation, ensuring product displays, pricing tags, and promotional materials align with brand standards.

• Inventory Control: Monitor stock levels, oversee inventory audits, prevent stock loss/shrinkage, and coordinate reorders with the supply chain team.

• Performance Tracking: Analyze daily sales reports, track staff performance, and report key metrics and trends directly to senior management.

• Promotions & Marketing: Execute in-store promotional campaigns, discount events, and product launches to boost showroom footfall.

• Cash & Financial Management: Oversee daily cash handling, till reconciliations, and POS transactions with strict accuracy.

• Product Knowledge Training: Conduct continuous product training sessions to ensure staff can confidently demonstrate items and perform upselling.