Human Resource Operations Manager

Manager HR Shared Services, HRIS & Transformation is responsible for leading end-to-end HR operations,ensuring exceptional employee experience, driving process excellence, and managing HR technology platforms.This role oversees HR Shared Services delivery, HRIS governance, process automation, and transformation initiatives to improve operational efficiency, compliance, and service quality.

The incumbent will act as a strategic partner to HR, business leaders, and technology teams to standardizeprocesses, optimize HR systems, and drive digital transformation across the employee lifecycle.

Key Responsibilities

1. HR Shared Services Leadership

Lead and manage HR Shared Services operations across the employee lifecycle including onboarding, employee movements, promotions, transfers, and offboarding.

Ensure timely and accurate delivery of HR services in accordance with defined SLAs and KPIs.

Establish and monitor service standards to enhance employee and manager experience.

Manage escalations and drive resolution of complex HR operational issues.

Develop and implement standardized HR processes and governance frameworks.

2. HRIS Management & Governance

Serve as the HRIS owner for platforms such as Darwinbox, Workday, SuccessFactors, Oracle HCM, or equivalent HR systems.

Drive HRIS optimization, configuration enhancements, workflow automation, and system upgrades.

Partner with IT and vendors to support technology implementation and issue resolution.

Ensure employee data accuracy, integrity, security, and compliance.

Manage HR master data governance and reporting frameworks.

Lead User Acceptance Testing (UAT) for new system functionalities and releases.

3. HR Transformation & Continuous Improvement

Lead HR transformation initiatives focused on digitization, automation, process simplification, and operational excellence.

Identify improvement opportunities using Lean, Six Sigma, and process re-engineering methodologies.

Drive implementation of self-service solutions and employee-centric HR processes.

Partner with stakeholders to redesign HR processes and improve service delivery models.

Develop business cases and ROI assessments for transformation projects.

4. Analytics & Reporting

Build and manage HR dashboards and workforce analytics.

Provide insights related to headcount, attrition, employee movements, service delivery, and HR operational metrics.

Present data-driven recommendations to HR leadership and business stakeholders.

Drive adoption of reporting and analytics capabilities within HR teams.

5. Compliance & Risk Management

Ensure compliance with labor laws, company policies, and audit requirements.

Conduct regular audits of HR processes and employee data.

Maintain governance over HR documentation and records management.

Mitigate operational risks through robust controls and process monitoring.

6. Stakeholder Management

Collaborate with HR Business Partners, Talent Acquisition, Rewards, Payroll, Finance, and IT teams.

Influence stakeholders to adopt process improvements and technology-enabled solutions.

Manage external vendors and service providers supporting HR operations and technology.

7. Team Leadership

Lead, coach, and develop the HR Shared Services team.

Establish performance goals and monitor productivity and service quality.

Foster a culture of continuous improvement, employee engagement, and accountability.

Build organizational capability in HR operations and HR technology management.

Qualifications

Education

Bachelor's degree in Human Resources, Business Administration, Information Systems, or a related field.

MBA/PGDM in HR preferred.

Experience

8–12+ years of experience in HR Operations, Shared Services, HRIS, or HR Transformation.

Minimum 3–5 years of people management experience.

Proven experience in implementing or managing HR technology platforms.

Demonstrated experience in leading transformation, process improvement, or digital HR initiatives.

Technical Skills

HRIS Platforms: Darwinbox, Workday, SAP SuccessFactors, Oracle HCM, or similar.

Advanced Microsoft Excel and Power BI.

HR Analytics and Dashboarding.

Process Mapping and Workflow Design.

Service Management and SLA Governance.

Automation tools and digital transformation technologies.

Project Management methodologies.

Behavioral Competencies

Strategic Thinking

Customer Centricity

Stakeholder Management

Change Management

Problem Solving & Decision Making

Leadership & Team Development

Data-Driven Decision Making

Influence Without Authority