Human Resources Advisor

Veteran Firm Seeking a Human Resources Advisor for a Remote Assignment in Boston, MA

My name is Stephen Hrutka. I lead a Veteran-Owned management consulting firm in Washington, DC. We specialize in Technical and Cleared Recruiting for the Department of Defense (DoD), the Intelligence Community (IC), and other advanced defense agencies.

At HRUCKUS, we support fellow Veteran-Owned businesses by helping them recruit for positions across organizations such as the VA, SBA, HHS, DARPA, and other leading-edge R&D-focused defense agencies.

We seek to fill a Human Resources Advisor role in Boston, MA

The ideal candidate is a Boston resident with an Associate degree, 1 year of Human Resources experience or 2 years of customer service experience, and strong problem-solving skills, as well as preferred experience with HRMS, PeopleSoft, or Workday.

If you’re interested, I'll gladly provide more details about the role and further discuss your qualifications.

Thanks,

Stephen M Hrutka

Principal Consultant

www.hruckus.com

Executive Summary: HRUCKUS is looking for an experienced Human Resources Advisor to serve as a primary point of contact for employees, managers, and HR partners, providing timely and accurate support related to benefits, HR policies, programs, personnel records, and general HR processes.

Position Description: This position provides high-quality customer service primarily through telephone and email while assisting employees with HR transactions, employee lifecycle activities, data changes, policy questions, and self-service tools. The HR Advisor also maintains employee records and participates in process improvement initiatives designed to enhance the employee experience and operational efficiency.

Position Responsibilities:

• Serve as a primary point of contact for employees, managers, and HR partners regarding HR-related questions and requests.
• Respond to inquiries related to benefits, HR policies, programs, personnel records, and general HR processes.
• Provide accurate, timely, and professional customer service through telephone, email, and other communication channels.
• Guide employees and managers in the use of HR self-service tools and processes.
• Process and support HR transactions related to employee lifecycle activities, data changes, and policy administration.
• Maintain accurate employee records and supporting documentation.
• Research and resolve routine to moderately complex HR questions and issues.
• Escalate issues appropriately when additional HR expertise or support is required.
• Analyze information and data to identify opportunities for process improvement.
• Gather user feedback and collaborate with cross-functional teams to improve HR processes, self-service capabilities, and the overall employee experience.
• Maintain confidentiality of employee and organizational information.
• Support additional HR initiatives and administrative responsibilities as needed.

Required Qualifications:

• Associate degree required.
• Minimum of 1 year of Human Resources experience OR 2 years of progressive client or customer service experience within a complex corporate environment.
• Strong customer service skills with the ability to provide a high level of quality in all interactions and transactions.
• Strong verbal and written communication skills.
• Ability to communicate with empathy and professionalism in difficult or sensitive situations.
• Strong analytical and problem-solving skills.
• Ability to research and resolve routine to moderately complex issues.
• Strong attention to detail and accuracy while working efficiently in a high-volume environment.
• Strong technical aptitude and ability to learn multiple HR systems and applications.
• Ability to manage multiple priorities and tasks simultaneously.
• Strong organizational and time-management skills.
• Ability to maintain confidentiality and appropriately handle sensitive employee information.
• Ability to collaborate effectively with employees, managers, HR partners, and cross-functional teams.

Desired Qualifications:

• Bachelor's degree preferred.
• Additional directly related experience may be considered in lieu of an associate degree.
• Experience working with HRMS or HRIS systems.
• Experience with PeopleSoft or Workday preferred.
• Previous experience supporting employees or managers in an HR service center, HR operations, or similar environment is a plus.
• Bilingual verbal and written communication skills are a plus.

Details:

Job Title: Human Resources Advisor

Location: Remote, Target is Boston area/Eastern region

Salary Range: $30 to $33 per hour