Human Resources and Operations Manager

The Human Resources and Operations Manager plays an essential role in supporting the daily business operations, employee relations, and administrative functions of Country Roads Physical Therapy & Rehabilitation.

This position works closely with leadership, clinical staff, and administrative personnel to ensure efficient operations, consistent communication, and positive employee experience.

The ideal candidate is highly organized, detail-oriented, adaptable, and capable of managing multiple priorities in a fast-paced healthcare environment.

Human Resources:

1. Address employee relations issues, such as harassment allegations, work complaints, or other employee concerns.
2. Coordinate continuing education and professional development for clinical staff, and maintain a list of certifications and continuing education courses held by each PT.
3. Coordinate, plan and schedule performance reviews and employee evaluations
4. Assist with searches for qualified job candidates, screen incoming applicants, determine recruitment strategies and if needed, coordinate with outside staffing agencies to secure temporary employees, based on departmental needs.
5. Assist with maintaining employment records related to employee information and to events such as hiring, termination, leaves, transfers, or promotions.
6. Interpret and explain human resources policies, procedures, laws, standards, or regulations. If needed, confer with management to develop or implement personnel policies or procedures
7. Assist with maintaining and updating human resources documents, such as employee handbooks or directories, policies, or performance evaluation forms for compliance.
8. Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act (ADA).
9. Provide management with information or training related to interviewing, performance appraisals, counseling techniques, or documentation of performance issues.
10. Monitor employee attendance and leave requests.
11. Support employee relations, workplace concerns, and policy implementation.
12. Assist leadership with performance evaluations, corrective action documentation, and employee development.
13. Ensure HR processes align with company policies and applicable employment regulations.

Finance:

1. Operate computers programmed with accounting software (Quickbooks Online) to record, store, and analyze information.
2. Comply with federal, state, and company policies, procedures, and regulations.
3. Coordinate with third party Accountant and CPA on an as needed basis.
4. Other duties assigned by the supervisor or management.

Marketing:

1. As a team effort, plan, coordinate and follow through with marketing plan company wide, including but not limited to, special monthly awarenesses, challenges, community outreaches, etc.
2. Support all outside marketing vendors by coordinating and collating content.
3. Other duties assigned by the supervisor or management.

Daily Business Operations

1. Coordinate communication between management, clinical providers, and support staff.
2. Identify opportunities to improve operational efficiency and streamline workflows.
3. Assist with developing and maintaining standard operating procedures.
4. Monitor completion of administrative tasks and follow up on outstanding items.
5. Coordinate equipment requests and vendor communications.
6. Support implementation of new systems, policies, and operational initiatives.
   a. More coordination with a new clinic opening

Leadership & Team Coordination

1. Serve as a point of contact for employee questions and administrative needs.
2. Facilitate clear communication between departments and leadership.
3. Assist with coordinating training sessions and company initiatives.
4. Promote a professional, supportive, and team-oriented workplace.
5. Assist with special projects and organizational improvements as assigned.

Compliance & Documentation

1. Maintain confidential employee and business records.
2. Monitor required employee training and compliance documentation.
3. Assist with maintaining compliance with HIPAA, OSHA, and applicable employment regulations.
4. Support internal audits, record reviews, and policy updates.
5. Ensure administrative procedures are followed consistently across the organization.

Qualifications

Required

• Bachelor’s degree in Business or a related field
• Strong organizational, multitasking, and time-management skills
• Ability to work independently and collaboratively
• Excellent written and verbal communication skills
• Strong analytical judgment and problem-solving abilities
• Proficiency with Microsoft Office and modern office software

Preferred

• Experience in a healthcare or medical practice setting
• Experience in HR
• PHR or SPHR certification
• Master’s degree in a related field

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Work Location: In person