Human Resources Assistant

Position Summary

The Human Resources Assistant provides administrative and operational support to the Human Resources department and helps create a welcoming, organized, and positive experience for team members. This is an entry-level HR position designed for someone who is organized, dependable, service-oriented, and interested in developing a career in Human Resources within the hospitality industry.

Essential Responsibilities

• Support the daily administrative operations of the Human Resources department.
• Assist with recruitment and hiring activities, including job postings, candidate communication, interview scheduling, pre-employment requirements, and onboarding.
• Assist with new-hire orientation and ensure required employment documents are collected, completed, and properly maintained.
• Maintain accurate, confidential, and organized team member personnel records and HR files.
• Scan, upload, file, and maintain employee documentation in the HRIS and other designated systems.
• Welcome team members and visitors to the Human Resources office and assist with general questions, directing more complex HR matters to the appropriate HR leader.
• Assist team members with general questions regarding company policies, procedures, benefits, training, and other HR programs.
• Support coordination and tracking of team member training, development programs, and hotel or brand-required training.
• Assist with team member recognition, engagement, appreciation, and culture initiatives, including preparation, setup, and decoration for HR events.
• Assist with the preparation of the monthly HR packet and routine HR communications.
• Maintain and update electronic bulletin boards, HR communication boards, flyers, and other internal communications.
• Prepare routine reports, correspondence, spreadsheets, presentations, and other HR documentation.
• Assist the HR team with preparation for brand, compliance, and internal audits by organizing and maintaining required documentation.
• Support HR in maintaining records and administrative practices consistent with company policies and applicable requirements.
• Maintain strict confidentiality and exercise discretion when handling team member and company information.
• Help promote a positive, inclusive, respectful, and service-oriented workplace culture.
• Support hotel leadership and Human Resources in reinforcing hotel values, service culture, and a positive team member experience.
• Perform general administrative duties, including answering telephone inquiries, filing, copying, scanning, data entry, supply organization, and maintaining an organized and professional HR office.
• Perform other Human Resources and administrative duties as assigned.

Qualifications

• Minimum of 6 months of Human Resources.
• Hotel or hospitality experience preferred, but not required.
• Bilingual English/Spanish communication skills strongly preferred.
• Basic understanding of Human Resources practices and workplace policies preferred.
• Strong interpersonal, written, and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to maintain confidentiality and handle sensitive information professionally.
• Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint; Canva experience is a plus.
• Ability and willingness to learn HRIS and other HR-related systems.
• Ability to manage multiple priorities in a fast-paced hotel environment.
• Strong hospitality and customer-service mindset.
• Professional, dependable, approachable, and eager to learn and grow within Human Resources.

Suggested Competencies

• Customer Service
• Communication
• Organization & Attention to Detail
• Confidentiality & Professionalism
• Teamwork
• Reliability
• Adaptability
• Initiative & Willingness to Learn
• Positive Attitude
• Computer & Administrative Skills