Human Resources Associate

Five Star Solutions is seeking a detail-oriented and organized HR Associate to support our Human Resources operations in Guatemala. This role will assist with employee documentation, IGSS administration, payroll processing, new hire compliance, employee records, and other day-to-day HR functions.

The ideal candidate is highly organized, dependable, comfortable handling confidential information, and has strong attention to detail.

Key Responsibilities

• Prepare employment and wage verification letters, bank letters, and other employee documentation.
• Review and verify IGSS documentation and assist with IGSS intake requests and related tracking.
• Accurately document paid and unpaid employee time within HR and payroll systems.
• Assist with payroll preparation and processing , including reviewing information for accuracy.
• Audit employment contracts and employee files for completeness and accuracy.
• Assist with uploading employment contracts to the Labor Ministry system as needed.
• Verify new hire paperwork and ensure all required documentation is received.
• Verify background check documentation, including QR code validation when applicable.
• Maintain accurate physical and digital employee files for compliance, legal, and audit purposes.
• Maintain HR trackers, including replacement access cards and other employee records.
• Coordinate locker assignments and other general employee administrative needs.
• Support HR compliance audits and other HR projects as needed.

Qualifications

• Previous 1 year experience in Human Resources, payroll, HR administration, or a related role required.
• Strong attention to detail and organizational skills.
• Ability to maintain accurate records and manage multiple priorities.
• Experience handling confidential employee information.
• Proficiency with Microsoft Office, including Excel, Word, Outlook, and Teams.
• Strong written and verbal communication skills.
• Ability to work independently and follow established HR processes.
• English and Spanish proficiency required. (C1 and above)
• Experience with Guatemala HR processes, IGSS, payroll, or employment documentation is strongly preferred.

What We're Looking For

We are looking for someone who is detail-oriented, organized, and process-driven and enjoys ensuring information is accurate and complete. This position is ideal for someone who wants to build their HR experience while supporting payroll, compliance, employee documentation, and overall HR operations.