Human Resources Business Partner (PE/GQ)

We’re looking for an experienced and commercially minded HR Business Partner to join our Human Resources team in Cape Town.

This is a broad and hands-on HR role supporting leaders and employees across the full employee lifecycle. You’ll act as a trusted HR advisor, providing guidance on complex people matters while partnering with the business to deliver effective HR solutions, strengthen employee experience and support operational performance.

The ideal candidate will be comfortable operating in a fast-paced, high-volume environment, balancing day-to-day HR advisory responsibilities with projects, process improvements and longer-term people initiatives.

What you’ll be responsible for -

HR Advisory & Business Partnering

• Provide end-to-end HR support and guidance across a broad range of generalist HR matters
• Act as a trusted advisor to business leaders and employees on complex HR queries and people matters
• Provide guidance on HR policies, procedures, performance management and employee lifecycle processes
• Partner with leaders to identify people-related risks and opportunities and develop practical solutions
• Ensure consistent, professional and high-quality HR service delivery
• Employee Lifecycle Management
• Manage the full employee lifecycle for designated business areas, from onboarding through to offboarding
• Support recruitment coordination, new starter processes, probation, internal movements and performance discussions
• Ensure accurate HR documentation and employee records are maintained
• Partner with relevant stakeholders to ensure a seamless employee experience throughout the employee lifecycle

Employee Relations & Performance

• Provide guidance and support on employee relations matters, including disciplinary processes, grievances, performance improvement and conflict resolution
• Partner with Employee Relations, Compliance and Operations to ensure policies and processes are applied fairly and consistently
• Support leaders in managing performance and addressing people-related challenges effectively
• Identify recurring employee relations themes and contribute to preventative solutions

HR Governance, Policy & Compliance

• Support the development, review and implementation of HR policies, processes and SOPs
• Ensure HR practices align with internal governance requirements and applicable labour legislation
• Support audits, corrective action plans and the implementation of HR governance improvements
• Identify opportunities to strengthen HR processes, controls and service standards

Projects & Continuous Improvement

• Lead or contribute to HR projects, change initiatives and process improvements
• Identify opportunities to improve HR service delivery and employee experience
• Support engagement, recognition, wellness, talent development and other people initiatives
• Translate business needs into practical HR solutions

Reporting & HR Analytics

• Prepare HR reports, dashboards and insights to support business decision-making
• Analyse people data to identify trends, risks and opportunities
• Maintain accurate HR information across HRIS platforms and relevant trackers
• Use data and insights to support proactive HR interventions

Stakeholder Management

• Build strong relationships with business leaders, employees and key stakeholders
• Work collaboratively across Payroll, Workforce Management, Talent Acquisition, Employee

Relations, Compliance and Learning & Development

Represent HR professionally and confidently across the business

Provide proactive HR support that enables leaders to make informed people decisions

What we’re looking for -

We’re looking for an HR professional who combines strong technical HR knowledge with commercial awareness, sound judgement and excellent stakeholder management skills.

You should bring:

• 3–5+ years of HR generalist / HR Business Partnering experience
• Experience working in a fast-paced, high-volume operational environment; BPO, contact centre or shared services experience would be advantageous
• Strong experience across the employee lifecycle
• Practical experience handling employee relations matters, including disciplinary processes, grievances and performance management
• Strong knowledge of HR policies, processes and employment practices
• Experience supporting or leading HR projects and process improvements
• Strong stakeholder management and influencing skills
• Excellent written and verbal communication skills
• Strong analytical, organisational and problem-solving abilities
• High levels of confidentiality, professionalism and discretion
• Ability to work independently while collaborating effectively across multiple functions

Qualifications

• Diploma or Degree in Human Resources, Industrial Psychology, Labour Relations or a related field
• HR certification or professional registration would be advantageous

Why join us?

This is an opportunity to join a dynamic HR environment where you’ll have genuine exposure across employee relations, business partnering, HR operations, projects, compliance and people initiatives.

You’ll work closely with business leaders and cross-functional HR teams, giving you the opportunity to make a meaningful impact on both employee experience and business performance.

If you’re ready to step into a role where your HR expertise, judgement and ability to influence can make a real difference, we’d love to hear from you.