Human Resources Development Manager

Job Responsibilities

• Develop and drive HRD strategy and training roadmap aligned with business goals of IT Retail operations, sales performance, and organizational growth.
• Design and implement annual training plans covering product knowledge, sales skills, customer service, leadership development, and functional competencies.
• Partner with business leaders, store managers, and department heads to identify training needs and translate business requirements into effective learning solutions.
• Develop and manage Performance Management Systems including KPIs and competency-based evaluations, ensuring alignment with sales targets and business outcomes.
• Lead talent development initiatives, including high-potential programs, succession planning, and career development frameworks.
• Foster a learning and performance-driven culture in a fast-paced retail environment, supporting organizational change and business transformation.
• Manage, monitor, and control the HRD budget, ensuring cost effectiveness and measurable return on training investment (ROI).
• Evaluate training effectiveness and continuously improve learning programs using data, feedback, and business results.
• Organize company activities, engagement programs, and internal events to strengthen employee engagement, collaboration, and company culture.
• Lead and develop the HRD team, ensuring effective execution of HRD initiatives across HQ and retail branches.

In October 2026, the headquarters will relocate to Muang Thong Thani.

Qualifications

• Bachelor’s or Master’s degree in Human Resources Management, Psychology, Organizational Development, or a related field.

• At least 7–10 years of experience in HRD / Learning & Development, preferably in IT Retail, Retail, Sales-driven, or fast-paced businesses.

• Minimum 3 years of experience in a managerial or supervisory role.

• Strong knowledge of Training & Development, Performance Management Systems (KPIs, competency-based), Talent Development, and Succession Planning.

• Experience designing training programs for sales teams, store operations, and leadership levels will be an advantage.

• Strong business-oriented mindset with strategic thinking and the ability to align HRD initiatives with business and sales objectives.

• Good command of English (spoken and written).

• Proficient in Microsoft Office (PowerPoint, Excel, Word); experience with LMS or HR systems is a plus.

• Excellent communication, stakeholder management, and problem-solving skills.

• Agile, hands-on, and adaptable to a fast-changing retail environment.