Human Resources Director

Key Responsibilities:

Strategic Leadership & Organizational Alignment

● Develop and execute the company’s People & Culture strategy aligned with business objectives.

● Partner with executive leadership to drive organizational growth, workforce planning, and culture

transformation initiatives.

● Lead change management initiatives and support organizational restructuring or expansion efforts.

● Build a strong employer brand and employee value proposition.

● Act as a trusted advisor to leadership on people-related matters, organizational challenges, and workforce

planning.

● Standardize HR policies across all Pakistan locations while maintaining the flexibility required for regional

compliance and local operational needs.

● Collaborate with Business Partners, Shared Services and BPO functions on workforce planning, headcount

forecasting and serve as an Account Manager to look after over all requirements.

HR Operations & People Services

● Oversee end-to-end HR operations and employee lifecycle management.

● Ensure HR policies, processes, and practices are scalable, compliant, and aligned with labor laws and

organizational standards.

● Drive operational excellence across attendance, employee records, contracts, payroll coordination,

compliance, and employee relations.

● Establish HR governance, SOPs, KPIs, and service standards across all functions.

● Monitor and improve employee experience and HR service delivery.

Talent Acquisition

● Guide the talent acquisition team to build robust pipelines for high-volume recruitment as well as niche

leadership roles and critical business functions.

● Champion diversity, equity, and inclusion (DEI) initiatives, actively building recruitment drives and internal

frameworks that support minorities, disabled individuals, and diverse talent pools.

● Develop strategic hiring plans based on business forecasts and workforce requirements.

● Improve recruitment processes, employer branding, candidate experience, and onboarding practices.

● Ensure recruitment metrics and hiring quality standards are consistently achieved.

Culture & Employee Engagement

● Define and operationalize our culture: values activation, engagement rhythms, onboarding, and internal

communications that make "culture" feel real, not decorative

● Drive initiatives that strengthen employee engagement, inclusion, collaboration, and organizational culture.

● Lead employee wellness, recognition, and engagement programs.

● Foster transparent communication and positive employee relations across all levels.

● Handle escalated employee concerns, conflict resolution, and disciplinary matters professionally and

confidentially.

● Champion company values and ensure cultural alignment across locations.

● Drive the digital transformation of internal HR operations, overseeing the implementation and optimization

of automated HRIS portals.

Performance & Organizational Development

● Oversee the annual performance appraisal, promotion, and merit increment cycles, ensuring a transparent,

data-driven, and equitable process.

● Evaluate and optimize the company's total rewards strategy (compensation, benefits, wellness, and medical

claim systems) to remain competitive in the market.

● Support managers in building high-performing teams and improving employee productivity.

● Develop succession planning and talent management frameworks.

● Use HR analytics and people data to drive strategic decision-making.

● Introduce latest HR systems, automation, and process improvements where required.

Qualifications (Must Have):

● Master’s degree in Human Resources, MBA, or a related field. Relevant professional certifications (SHRM,

CIPD, HRCI, etc.) are highly advantageous.

● 12 –15 years of progressive HR experience, with at least 5 years in a senior leadership role.

● Experience managing HR functions for organizations with 500+ employees.

● Preferred experience with IT, BPO, Tech Services or large-scale multi-location service US based organizations

(500+ employees).

● Advanced proficiency in HR analytics, workforce planning, and managing large-scale performance appraisal

frameworks.

● Exceptional conflict resolution, communication, and interpersonal skills.

● Demonstrated experience in managing change, corporate restructuring, or brand transitions.

● Strong understanding of Pakistani and US labor laws and HR best practices.

● Proven experience in multi-location workforce management.

● Demonstrated success in culture transformation, leadership development, and organizational growth

initiatives.

Qualifications (Preferred):

● Experience in designing and implementing organization-wide People & Culture strategies in a high-growth or

large-scale organization.

● Experience working in IT, BPO, Tech Services, or other multi-location service-based organizations.

● Experience managing HR functions across multiple locations and diverse employee populations.

● Professional certification in HR such as SHRM-SCP, SHRM-CP, CIPD, or HRCI.

● Strong experience with HRIS implementation, HR automation, and people analytics.

● Experience in organizational design, culture transformation, succession planning, and leadership

development.

● Exposure to compensation and benefits strategy, employee wellness programs, and total rewards

frameworks.

Soft Skills:

● Exceptional leadership, communication, and interpersonal skills.

● Strong strategic thinking, business acumen, and decision-making ability.

● Excellent conflict resolution, negotiation, and stakeholder management skills.

● Strong change management and organizational transformation mindset.

● Data-driven, analytical, and results-oriented approach.

● Highly collaborative, proactive, and people-centric.

● Ability to influence and advise senior leadership effectively.

● Strong confidentiality, integrity, and professional judgment.

● Local stake holder experience will be preffered.