Human Resources Executive

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About the Job

We’re looking for a Human Resources (HR) Executive to collaborate with our internal Operations teams to handle strategic Human Resources related issues and concerns. We’re looking for someone who can act as a point of contact for implementing and executing Human Resource plans and programs, while focusing on self and others well-being.

As HR Executive, You Will…

• Actively engage with associates through structured interactions
• Call employees using phone or Google meet to close cases
• Own the “Intouch Connected” initiatives, including but not limited to Town Halls, Skip level meetings, Leadership Connects, Focus Group Discussions etc.
• Be the point of contact for all stakeholders which includes employees of all departments
• Facilitate proactive engagement conversations between employees and their managers, supervisors etc.
• Be the voice of employees in reflecting issues back to management and ensure timely resolution of issues
• Assist in the implementation of HR initiatives at the campus for all employees
• Provide inputs for improving the effectiveness of processes and policies
• Build high energy workforce, confidence and trust among employees
• Prepare and publish the event calendars to all stakeholders in a timely manner and ensure the completion of the planned activities
• Help prepare weekly reports for management

As HR Executive, You Have…

• MBA in Human Resources/graduate from relevant stream with 0-2 years’ experience in the role of HRBP or equivalent
• Ability to work as a team player and provide cohesive support to the HRBP function at large
• High level of empathy, responsiveness and relationship orientation
• Good email etiquette, mid-level expertise on usage of MS-Office (including Word, Excel and PowerPoint)
• High level of maturity and ability to handle stakeholders across all levels
• Good communication (written and oral) and presentation skills
• Strong interpersonal relations skills

IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.

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