Human Resources Generalis

Lift Orlando is a place-based nonprofit organization working to strengthen neighborhoods across Orlando’s 32805 community by investing in people, places, and partnerships. Serving as a community quarterback, Lift Orlando brings together residents, business leaders, and community partners around a shared vision for neighborhood revitalization and long-term opportunity.

Lift Orlando’s work is grounded in a multi-pronged approach that leverages proven models for positive social change. The organization invests in the people who call these neighborhoods home, the places where they live, learn, work, and grow, and the partnerships that support sustainable community progress. This work is carried out through four interconnected pillars: mixed-income housing, cradle-to-career education pathways, health and wellness access, and economic viability opportunities. Together, these efforts are designed to strengthen neighborhoods, expand opportunity, and create conditions where individuals and families can thrive.

The Human Resources Generalist supports the day-to-day human resources and administrative operations of Lift Orlando, Inc. and its related entities by processing payroll, administering benefits, maintaining accurate employee records and HRIS data, coordinating recruiting, onboarding, and offboarding, and providing responsive support to staff and the Chief Financial Officer. This role is responsible for bi-weekly payroll processing, benefit enrollment and reconciliation, personnel file and HRIS maintenance, leave and workers’ compensation administration, and employee engagement activities, and supports a broad range of Shared Services operational and administrative projects as directed by the Chief Financial Officer. The Human Resources Generalist works closely with the Finance team and follows established policies and procedures to complete recurring HR processes accurately and on schedule.

Essential Job Requirements:

• Process bi-weekly payroll for Lift Orlando, Inc. and its related entities; verify time records, approved pay changes, deductions, and employee information before submitting payroll for review and approval; audit PTO balances and accruals, and resolve timekeeping errors and missing timesheets before each payroll.
• Coordinate payroll corrections, garnishments, adjustments, and retirement plan deferral changes and contribution uploads; work with the Finance team on payroll reconciliations, payroll journal support, year-end W-2 and ACA reporting, and cross-training to support payroll backup coverage.
• Collect time-and-effort reports and staff time allocations for grant-funded positions, and provide payroll and personnel documentation to support grant reporting, drawdowns, and audits.
• Maintain complete, accurate, and confidential personnel files and HRIS records, including new hires, job and pay changes, separations, acknowledgments, and employee photos; complete scheduled personnel file and I-9 audits, correct discrepancies, and archive or destroy records in accordance with retention requirements.
• Track expiration and renewal dates for required licenses, certifications, CPR and first aid training, Level II background clearances, and driver’s license and motor vehicle record checks; notify employees and supervisors of upcoming renewals and maintain documentation of completion.
• Administer benefit enrollments, qualifying life-event changes, and terminations in coordination with the benefits broker and carriers; support open enrollment logistics, communications, and enrollment tracking, and prepare employee census data for annual benefit renewals.
• Reconcile monthly benefit carrier invoices against enrollment records and payroll deductions; research and resolve discrepancies with carriers, the broker, and the Finance team, and maintain supporting documentation.
• Coordinate recruiting for approved positions, including posting openings, screening applications against established qualifications, scheduling interviews, maintaining candidate records, and communicating with candidates and hiring managers.
• Prepare offer letters for review and approval by the Chief Financial Officer; schedule background checks, drug screenings, and reference checks as required, and track results through completion.
• Coordinate and execute the onboarding process, including new-hire paperwork, employment eligibility (I-9/E-Verify) documentation, HRIS and payroll setup, computer and system access with IT, orientation scheduling, and completion of all onboarding checklist items.
• Coordinate and execute the offboarding process, including separation paperwork, exit interview scheduling, final pay coordination with Finance, COBRA and benefit notices, equipment return, system access removal with IT, and employee record updates.
• Respond to unemployment claims and requests for separation information, and complete employment and income verification requests, within required deadlines.
• Track employee leave requests, required documentation, and key dates; process approved leaves and returns to work, and coordinate related payroll and benefit changes.
• Administer the annual performance review cycle, including distributing review forms, tracking completion, sending reminders to managers, and filing completed reviews in personnel records.
• Collect and document workplace incident and injury reports; file and track workers’ compensation claims and communicate with the carrier through claim closure; maintain OSHA injury and illness records, including the OSHA 300 log and annual 300A summary; and prepare payroll and classification data for the annual workers’ compensation audit and insurance renewals.
• Plan, coordinate, and execute employee engagement activities, recognition programs, and staff events, including logistics, communications, and supplies; build and distribute employee surveys in QuestionPro and compile participation data.
• Order, update, and post required federal and state labor law notices; maintain an HR calendar of recurring compliance, benefit, and reporting deadlines; track policy and handbook acknowledgments, and maintain documentation for reviews and audits.
• Coordinate staff training, including scheduling sessions, assigning and tracking required and online courses such as OSHA-required safety trainings, maintaining attendance and completion records, and researching training options for review by the Chief Financial Officer; lead new-hire orientation segments and HRIS and benefits how-to sessions using approved materials
• Maintain HR policies, procedures, and the employee handbook by tracking scheduled review dates, monitoring regulatory updates from the broker, payroll provider, and other established resources, and preparing proposed revisions for review and approval by the Chief Financial Officer.
• Develop, update, and maintain HR forms, templates, checklists, and written procedures for recurring HR processes; publish approved policies, procedures, and resources to the staff intranet.
• Respond to routine employee questions regarding payroll, benefits, and HR procedures using established resources, and escalate questions outside established procedures to the Chief Financial Officer; serve as the day-to-day contact for payroll, HRIS, benefits, and background screening vendors.
• Prepare HR reports and tracking spreadsheets, including headcount, turnover, recruiting activity, and benefit participation; identify discrepancies and follow up on missing information.
• Support the Chief Financial Officer and Shared Services team on special projects, operational initiatives, and administrative needs across Finance, HR, IT, Operations, and other Shared Services functions, and perform other duties as assigned.

Qualifications:

Education:

Bachelor’s degree in human resources, business administration, or a related field is preferred. Relevant human resources or payroll experience may be considered in place of formal education.

Experience:

• 3-5 years of progressively responsible experience in human resources, payroll, benefits administration, or a comparable HR operations role.
• Nonprofit, multi-entity, or shared services HR and payroll experience is preferred but not required.

License/Certification:

aPHR, PHR, or SHRM-CP certification is preferred but not required.

Requirements:

• Authorization to work in the United States.
• Must pass a Level II background check.
• This is a hybrid position with an expectation of working in the office at least three days per week, with additional in-office attendance as business needs require.
• Must have reliable transportation to commute to the office as required.
• Ability to be on site as needed for onboarding, new-hire orientation, staff events, open enrollment, and other HR support needs.

Lift Orlando is an equal opportunity employer and is firmly committed to the principles of diversity and inclusion. All qualified applicants will be considered for employment without unlawful discrimination based on race, color, creed, national origin, sex, age, disability, marital status, sexual orientation, gender expression, military status, citizenship status, current employment status, or caregiver status.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Work Location: In person