Human Resources Generalist

Location: Plano, TX (9:30am /6:30pm). Tuesday and Wednesdays required for onsite, other days remote.

Long Term Contract

The person in this role will provide consumer-grade level customer service to Toyota team members by accurately and promptly answering their HR and Toyota employee experience inquiries. Topic areas of questions include HR-related topics such as benefits, compensation, HR policies, etc. as well as general topic areas such as facilities inquires, expense reporting, employee development, etc.

• Reporting to the Supervisor, HR Shared Services, the HR Generalist role will support HR Shared Service objective to transform the way HR engages with team members.
• What you’ll be doing
• Correspond quickly and proficiently with Askers in a professional manner that reflects a positive employee experience.
• Seek to understand Askers’ needs and intentions, usually with little information, clarifying in writing their questions when required.
• Processes and verifies Form I-9 documentation in compliance with federal employment eligibility requirements, ensuring accurate completion, tracking, and audit readiness.
• Maintain a strong attention to detail to identify impacted populations, such as job level, worker type, work location, and Toyota entity to provide the right answer.
• Research question topics using team member resources and a library of information across several categories.
• Lead escalations to resolution by maintaining communication with Shared Service partners; ensure handoff of inquiries to SME/Stakeholders
• Leverage Workday functionality to track, manage, and resolve HR inquiries and processes efficiently, ensuring timely resolution and accurate documentation.

Requirements:

• What You’ll Bring
• Customer-first mindset and attitude
• Previous customer service or HR-related experience
• A positive, team attitude that looks to learn and grow everyday
• Proven ability to collaborate with a wide range of people at all levels in the organization
• Proficiency with the English language
• Strong written and verbal communication style that strikes the fine balance between professional and casual tone
• An excitement for managing a high-volume of tasks while maintaining a high-degree of accuracy and attention to detail
• Proven ability to maintain a high degree of confidentiality
• Proficiency in HRM Systems with a preference for Workday
• Proficiency with Microsoft 365 applications (Word, Excel, PowerPoint, Teams)
• Ability to quickly learn new software
• High School Diploma or equivalent (GED) or higher degree