Human Resources Generalist

Position Overview

 

The HR Generalist supports MDI's workforce by managing core HR functions, including recruitment, onboarding, employee relations, and policy administration, while also owning end-to-end payroll processing to ensure accurate and timely compensation for all employees. This role serves as a primary point of contact for employee inquiries and partners cross-functionally to maintain compliance with company policies and applicable employment laws. The HR Generalist plays a critical role in delivering a consistent, positive employee experience while keeping HR and payroll operations accurate, efficient, and audit-ready.

 

 

Supports:

 

 

Work Schedule

 

• Business Hours: 8:30 AM – 6:00 PM EST
• Must maintain consistent availability during EST business hours to support development teams and client management.
• May occasionally assist with releases, go-lives, or client support activities outside normal hours as needed.
• This role may be performed remotely or in a hybrid capacity, with in-office presence as needed based on business requirements.

 

Core Responsibilities

 

• Process biweekly or semimonthly payroll accurately and on time using Paylocity, including tax withholdings, deductions, and garnishments across all states where the company employs personnel.
• Maintain payroll records and reconcile payroll data against HRIS and benefits systems to ensure accuracy.
• Administer employee benefits programs, including enrollment, changes, and vendor communication.
• Manage full-cycle recruitment support, including job postings, screening, interview coordination, and offer logistics.
• Coordinate new hire onboarding, including paperwork, systems record updates, systems access requests through IT, and orientation scheduling.
• Serve as a first point of contact for employee relations questions, escalating complex issues appropriately.
• Handle employee situations such as conflicts, complaints, performance concerns, and accommodation or leave requests, conducting or supporting investigations and documenting corrective action as needed.
• Support and collaborate with managers on employee situations, providing guidance and recommendations on coaching, documentation, and corrective action consistent with company policy and employment law.
• Create, maintain, and update HR policies and the employee handbook, ensuring alignment with current employment law and communicating changes to employees.
• Maintain accurate employee records in the HRIS, Intranet, Smartsheet, and ensure data integrity across Paylocity and related systems.
• Maintain the HR SharePoint site, keeping policies, forms, and employee resources current, accurate, and easy to find.
• Support compliance with employment law, SOC 2 Type II, and HIPAA requirements as they relate to employee data handling.
• Assist with performance management processes, including tracking review cycles and documentation.
• Process employee off-boarding, including final PTO payout and pay calculations, benefits termination, and exit documentation.

 

Required Qualifications

 

• Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent professional experience.
• 3+ years of experience in a Human Resources Generalist role.
• 2+ years of hands-on payroll processing experience, including tax withholdings, deductions, and compliance requirements.
• Working knowledge of federal, state, and local employment laws and payroll tax regulations.
• Experience with HRIS and payroll platforms; Paylocity experience strongly preferred given MDI's current tech stack.
• Proficiency in Microsoft 365 applications, including Excel, Outlook, and Teams.
• Strong attention to detail and demonstrated ability to handle confidential employee data appropriately.
• Excellent verbal and written communication skills, with the ability to interact professionally across all levels of the organization.

 

Preferred Qualifications

 

• PHR, SHRM-CP, or FPC (Fundamental Payroll Certification), or actively pursuing one.
• Prior experience in a B2B SaaS or technology company; insurance or risk management industry experience is a plus.
• Familiarity with compliance frameworks relevant to data handling, such as SOC 2 Type II or HIPAA.
• Experience supporting or administering identity and access systems, such as Entra ID, in coordination with IT.
• Experience with applicant tracking systems (ATS) and HRIS reporting functions.
• Experience supporting a distributed or hybrid workforce.

 

Key Competencies

 

• Attention to Detail: Ensures payroll calculations, employee records, and compliance documentation are accurate and error-free.
• Confidentiality and Discretion: Handles sensitive employee and payroll data with sound judgment and strict adherence to privacy standards.
• Cross-Functional Collaboration: Partners effectively with Finance, IT, and department leaders to coordinate onboarding, payroll, and system access needs.
• Clear Communication: Explains HR policies, benefits, and payroll matters to employees in a straightforward, approachable manner.
• Problem-Solving and Follow-Through: Identifies and resolves employee or payroll issues efficiently, escalating appropriately when needed.
• Adaptability: Manages competing priorities and shifting deadlines in a fast-paced, evolving environment.

 

Measures of Success

 

• Processes payroll accurately and on time for all cycles, with zero material errors after the first 90 days.
• Completes new hire onboarding tasks (systems access, paperwork, orientation scheduling) within 2 business days of an employee's start date.
• Responds to employee HR and payroll inquiries within 1 business day.
• Maintains employee records and payroll documentation with zero audit findings during any internal or external compliance review.
• Demonstrates independent ownership of recruitment coordination and benefits administration by the 6-month mark, requiring minimal oversight.