Human Resources Generalist

SLA Worldwide, LLC
Location: Nashville, Tennessee
Employment Type**:** Full-Time, Hourly, Non-Exempt
Reports To: Human Resources Manager
Work Location: In Person

Position Summary

SLA Worldwide is seeking an organized, dependable, and people-focused Human Resources Generalist to support the day-to-day administration of Human Resources across our growing, multi-location organization.

Reporting to the Human Resources Manager, this position will support payroll, benefits administration, onboarding and offboarding, employee records, HR systems, recruiting support, and routine employee needs. The HR Generalist will be responsible for managing established HR processes, resolving routine issues, maintaining accurate and confidential records, and escalating complex or sensitive matters to the Human Resources Manager.

The ideal candidate is detail-oriented, responsive, professional, and comfortable working in a fast-paced, multi-location environment. This individual should demonstrate sound judgment, strong follow-through, and a genuine commitment to supporting employees and managers.

Key ResponsibilitiesPayroll & Timekeeping

• Support the preparation and processing of payroll.
• Review employee time records for missing punches, approvals, and discrepancies.
• Coordinate with managers to resolve routine timekeeping issues.
• Process approved employee changes in payroll and HR systems.
• Respond to routine employee payroll questions and research basic discrepancies.
• Maintain accurate payroll documentation and records.
• Escalate complex payroll or wage-related concerns to the Human Resources Manager.

Benefits Administration

• Administer routine new-hire benefit enrollments, qualifying life event changes, and benefit terminations.
• Assist employees with benefit eligibility, enrollment, and general benefit questions.
• Verify benefit elections and payroll deductions for accuracy.
• Assist with benefit reconciliation and investigate routine discrepancies.
• Maintain accurate benefit documentation and employee records.
• Support annual open enrollment activities.
• Coordinate with benefit providers as directed.
• Escalate complex eligibility, coverage, or benefit concerns to the Human Resources Manager.

Onboarding & Offboarding

• Coordinate HR onboarding activities from accepted offer through the employee's initial employment period.
• Prepare and distribute required new-hire paperwork and onboarding materials.
• Ensure required employment documentation is completed accurately and timely.
• Complete and maintain Form I-9 documentation.
• Coordinate background checks and other pre-employment requirements.
• Enter new hires into HR, payroll, and applicable employee systems.
• Track completion of onboarding checklists, policies, acknowledgments, certifications, and required training.
• Coordinate routine offboarding activities and HR system updates.
• Maintain separation documentation as directed by the Human Resources Manager.

Employee Records & HR Systems

• Maintain accurate employee information in HRIS, payroll, and personnel records.
• Process approved employee status, location, compensation, position, and reporting changes.
• Maintain organized and complete electronic personnel files.
• Conduct routine audits to identify missing or incomplete documentation.
• Prepare routine employee reports, lists, and workforce information.
• Maintain policies, acknowledgments, certifications, and training records.
• Assist with the administration and continued improvement of HR systems and workflows.

Employee Support

• Serve as a first point of contact for routine employee HR questions.
• Assist employees with questions related to payroll, benefits, PTO, sick leave, HR systems, company forms, policies, and personal-information updates.
• Explain established HR policies and procedures and help employees navigate company processes.
• Research and resolve routine employee questions within established guidelines.
• Recognize matters requiring escalation and promptly involve the Human Resources Manager.
• Maintain confidentiality and appropriately safeguard sensitive employee information.

Recruiting & Hiring Support

• Partner with the Recruiter and Human Resources Manager on hiring administration.
• Prepare offer letters and other hiring documents using approved templates.
• Coordinate pre-employment requirements.
• Maintain applicant and hiring documentation.
• Assist with job fairs, hiring events, and new-location staffing initiatives.
• Support candidate and new-hire communication as needed.

General HR Administration

• Prepare routine HR correspondence and documentation.
• Track completion of required employee forms and acknowledgments.
• Assist with employment verifications, unemployment documentation, and routine HR requests.
• Maintain HR calendars, deadlines, compliance trackers, and recurring administrative processes.
• Assist with audits, reporting, and HR projects.
• Identify opportunities to improve accuracy, organization, and efficiency within established HR processes.
• Perform other HR-related duties as assigned.

Qualifications

Candidates should meet one of the following experience or education pathways:

• At least 1–2 years of Human Resources or related administrative/professional experience; or
• Current enrollment in the senior year of a bachelor's degree program in Human Resources, Human Resources Management, Business Administration with an HR concentration, or a closely related field; or
• Recent completion of a bachelor's degree in Human Resources, Human Resources Management, or a closely related field.

Additional Qualifications

• Strong organizational skills and attention to detail.
• Ability to maintain confidential and sensitive employee information.
• Strong written and verbal communication skills.
• Comfortable learning and working in HR, payroll, and other business systems.
• Proficiency with Microsoft Office.
• Ability to manage multiple priorities and deadlines while following established processes.
• Professional, responsive, and service-oriented approach when working with employees and managers.
• Sound judgment and ability to recognize when an issue should be escalated.
• Ability to work effectively in a fast-paced, multi-location environment.
• Strong problem-solving and follow-through skills.

Preferred Qualifications

• Previous professional HR experience.
• Exposure to payroll, benefits administration, HRIS, onboarding, recruiting, or employee records.
• Experience with ADP or another HR/payroll system.
• Experience in an hourly, retail, hospitality, restaurant, airport, or multi-location environment.
• aPHR or SHRM-CP certification, or interest in pursuing a recognized Human Resources certification.

Role Scope

The Human Resources Generalist will administer established HR processes while working under the direction of the Human Resources Manager.

More complex or higher-risk matters remain under the leadership and responsibility of the Human Resources Manager, including:

• Employee investigations
• Harassment, discrimination, or retaliation complaints
• Significant employee relations matters
• Termination decisions
• Workplace accommodations
• Complex leave matters
• Employment-law interpretation
• Policy development and significant policy changes
• Compensation and benefits strategy
• Organizational planning
• Government agency responses
• Complex wage-and-hour matters

The HR Generalist may assist with these matters under the direction of the Human Resources Manager. Responsibilities may include gathering documentation, conducting background research, preparing timelines and summaries, coordinating meetings, taking detailed notes, assisting with interviews or investigations when appropriate, drafting documentation for review, maintaining confidential case files, and completing assigned follow-up actions.

Multi-Location Support

The HR Generalist will support employees and managers across multiple SLA Worldwide locations and business operations.

The position is primarily based in Nashville but may require occasional local or regional travel to company locations, hiring events, training sessions, or other business activities.

Success in This Role

Success will be measured by the employee's ability to:

• Complete assigned HR processes accurately and on time.
• Maintain complete, organized, and audit-ready employee records.
• Support accurate payroll processing.
• Ensure new hires complete required onboarding documentation and processes.
• Respond promptly and professionally to routine employee questions.
• Independently resolve routine HR issues within established guidelines.
• Identify discrepancies and take appropriate follow-up action.
• Recognize and appropriately escalate complex or sensitive matters.
• Demonstrate increasing knowledge, judgment, accuracy, and reliability.
• Provide dependable operational support to the Human Resources Manager and SLA Worldwide employees and managers.

Core Competencies

• Attention to Detail
• Organization
• Confidentiality
• Reliability
• Follow-Through
• Employee Service
• Communication
• Adaptability
• Teamwork
• Sound Judgment
• Initiative
• Problem Solving
• Accountability
• Professionalism

Equal Employment Opportunity

SLA Worldwide is committed to providing equal employment opportunities to qualified individuals without regard to any characteristic protected by applicable federal, state, or local law.

SLA Worldwide will provide reasonable accommodations to qualified individuals with disabilities and applicants or employees with other legally protected accommodation needs, as required by applicable law.

Pay: $24.00 - $25.00 per hour

Work Location: In person